Senior Education Support Administrator

3 weeks ago

Birmingham, United Kingdom University of Birmingham Full time

**Position Details**

College of Social Sciences

Location: University of Birmingham, Edgbaston, Birmingham UK

Full time starting salary is normally in the range £28,397 to £30,210, with potential progression once in post to £33,938

Grade 5

Part Time (21.6 working hours per week)

Permanent

Closing date: 11th February 2024

**Please note that interviews will take place w/c 19th February 2024.
**Our offer to you**

People are at the heart of what we are and do.

The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.

We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.

Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.

The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.

Find out more about the benefits of working for the University of Birmingham

**Background**

The role is based in the College of Social Sciences which brings together expertise from across the physical, environmental and social sciences to advance understanding of the planet and its people - past, present, and future. Students and Postgraduate Researchers are at the heart of all we do. You will join a friendly professional services team which is passionate about providing excellent administration support for students and staff. You will work closely with people including managers, academic staff and students, both internally and externally. Duties may vary between teams, but you will have the opportunity to contribute or take a lead in all aspects of administration relating to the funding of postgraduate researchers.

**Role Summary**

Applicants should note that this post is part time (0.6 FTE) with the option of working over 3 or 4 days.

**Main Duties**
- Act as primary contact for academic staff involved in the School’s delivery of research programmes, providing expert guidance, understanding and resolving queries, and identifying when to delegate or escalate queries.
- Deal with higher profile contacts on own initiative.
- Work with and support your team to plan, organise, maintain and deliver activities, enabling the successful delivery of PhD programmes; with the ability to supervise the workload of others where necessary.
- Specifically take responsibility for the more complex tasks associated with welcome, induction, attendance monitoring and recording, timetabling, funding, examinations, progression, and graduation etc.
- Make a substantial contribution to the management, development and implementation of operational processes.
- Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.
- Compile, manipulate, analyse and interpret large and complex data sets, drawing up reports and/or identifying required actions as appropriate.
- Support the development of systems and procedures to assist in the day to day running of College/School/Programme administration.
- Responsible for the regular review and update of key documentation.
- Support periodic quality assurance related audits, report on School/Programme compliance, propose solutions and develop and deliver remedial action plans.
- Providing a professional secretarial service to relevant committees and meetings.
- Proactively identify ways of enhancing the curriculum and postgraduate researcher experience, making recommendations as appropriate.
- Support equality and values diversity, moderating own behaviour to avoid unfair discriminatory impact or bias on others.
- Manage all data in accordance with University policy and Data Protection Regulations.

**Other Duties**
- The

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