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Receptionist

2 months ago

Beaconsfield, United Kingdom Chiltern Recruitment Ltd Full time

Our Client based in Beaconsfield is looking for a Receptionist Full or Part Time. They are in the medical field and are looking for a strong communicator with a positive and friendly nature, previous experience in a similar role would be an advantage.

Reception Duties to include but not exclusive to:

- Meet & greet patients and visitors in a professional and welcoming manner
- Booking, cancelling, re-arranging appointments at the reception desk
- Dealing with general enquiries at the desk at Reception in a professional and appropriate manner.
- Ensuring patients complete new patient registration and GDPR forms
- Passing prescription requests through to clinicians during Prescription slots
- Ensuring the Reception desk and waiting areas are kept clean and tidy

Admin Duties when not on Reception to include but not inclusive to:

- Answering phone calls within 3 rings and dealing with a wide range of enquiries including booking GP and Nurse appointments; taking prescription requests; dealing with enquiries; taking and passing on messages accurately and promptly etc
- Processing repeat prescription requests in line with the practice protocol
- General administration including scanning; faxing; typing; filing; opening and distributing post; franking post; shredding; routine and ad hoc admin tasks etc
- Ensuring stocks of stationery; forms; brochures etc are maintained at Reception (Duty Receptionist)
- Processing repeat script requests in line with the practice protocol
- Dealing with tasks generated through the clinical software
- Minimum of 4 years customer service and administration experience
- Computer literate, able to use a range of software programmes including Microsoft Word; Excel and Outlook. The ability to learn new IT software quickly (with training
- The post holder will be expected to undertake a variety of duties
- Remaining calm and following instructions in the case of an emergency
- Having a communication manner and style that makes a positive impression
- Positive can-do attitude
- Demonstrate empathy

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