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Telesales

4 months ago

RossonWye, United Kingdom Black Mountain Clothing Full time

**About us**

BMC - Black Mountain Clothing is a small business in Ross-on-Wye, HR9 7AP. We are professional, rewarding and engaging.

Our work environment includes:

- Modern office setting
- Relaxed atmosphere
- Casual work attire

At Black Mountain we supply high quality custom uniforms and workwear, it is our mission to help businesses create a strong brand image through uniform to elevate their brand to the next level.

**Responsibilities**:

- Perform script (with necessary adjustments) to ensure consistency of sales programme
- Answer potential clients’ questions about custom branded uniforms and products
- Ensure all social leads are followed up in a timely manner
- Maintain computer, telephone and other equipment
- Responsible for the ongoing management of our CRM system to ensure customer details are kept accurate and up-to-date
- Train other telemarketers when required
- Communicate any problems, concerns or questions to supervisory staff
- Refer customer complaints to supervisor for quality control
- Communicate respectfully and politely with potential customers at all times

**Qualifications and Skills**:

- GCSEs or equivalent required
- Minimum 3 years’ experience in sales (lead generation preferred)
- 2+ years’ experience telemarketing a plus
- CRM System Knowledge Essential
- HubSpot Knowledge preferable
- Excellent phone manner and articulation
- Results-driven and enthusiastic
- Ability to cope with rejection on a daily basis

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£22,000.00 per year

**Benefits**:

- Company pension
- Free parking

Schedule:

- Day shift
- Monday to Friday
- Overtime

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ross-on-Wye, HR9 7AP: reliably commute or plan to relocate before starting work (required)

Work Location: In person