Administrator Supervisor

**Administrator Supervisor**
**£27,000 - £28,000**
**Full-time**
**Stowmarket**

My client are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base, they are on the lookout for an experienced admin supervisor to join our team in our brand new Stowmarket Office.
Reporting to the Head of Region, the postholder is responsible for ensuring a high standard of service delivery across the team of administrators is delivered, providing coaching and support to administrators where appropriate, logging calls and service appointmentsto our clients and tenants. Planning and distribution of daily work to an engineering workforce and liaising with managers to ensure works are completed in line with expectation.

**Hours & Salary**:
37.5 hours per week
Monday-Friday
£27,000 - £28,000
On-site Parking

**What is the day-to-day of the role**:

- Liaise with the Operations team, clients and other third parties to gather information and resolve issues within satisfactory timeframes.
- Manage team volumes, providing cover in times of peak volume or staff absence in the administration roles.
- Deliver a high level of professional customer service to communicate effectively with clients and tenants, maintaining a high level of customer satisfaction.
- Monitor admin team calls to maintain consistency of approach and improve quality of handling where appropriate, providing feedback and delivering coaching to individuals where appropriate.
- Review and report on operative performance for quality, errors, and feedback issues.
- Ensure service delivery is continuously improved to meet the needs of the clients and customers.
- Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training activities and encourage and support staff in their development and training.
- To undertake such other duties, training and / or hours of work as may be reasonably required, and which are consistent with the general level of responsibility of this job.
- Ensure IT system are updated as and when specified.
- Assist in the training of any existing and new staff.

**Key Attributes**:

- A self-motivated individual, looking to develop and progress within a successful Company.
- Understand and work to an excellent level of customer service.
- Friendly and professional attitude to encourage good relationships with Engineers, Tenants and Clients.

**Benefits**:

- Sharesave PLC share purchase options
- Support provided for professional qualifications
- Employee wellbeing programme, offering regular health fairs, occupational health support, telephone support
- counselling for staff
- Long service recognition
- Service level awarded annual leave policy
- Enhanced maternity/ paternity packages
- Childcare vouchers
- Dental/Healthcare cash plan
- Cycle to work scheme
- Women in Business Group
- Sureserve Academy
- a platform for development, career progression
- Employee Voice programme
- Social activities for all of our Teams