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Nights Team Supervisor

3 months ago

Preston, United Kingdom Holiday Inn Preston Full time

Are you a nights worker looking for your next challenge, are you ready for your next step in hospitality, do you have experience in the hotel industry and a passion for creating an environment that guests want to stay in and the team want to work in? Then we want to hear from you.

**What you’ll be doing**

As a Front of House Nights Team Supervisor you’ll play a vital role in the hotel, a key team member supporting all departments, ensuring the comfort, relaxation and safety of all our guests throughout the night. You’ll be full of smiles, welcoming, friendly and professional with a great personality. No two nights are the same

You will start your shift at 23.00pm through to 07.30am and you will be the one in the know, you will be great at multitasking, self-motivating and a natural at managing your time effectively. You will be the person our guests turn to in their time of need and you’ll be empowered to make things right You will take pride in your hotel and strive to deliver a fantastic guest experience every time.

Motivating the nights team, leading by example and showing the Centre Island values in all interactions, reporting to the front office manager you will support them with the learning and development of the nights team and assist with absence management, face to face chats, team meetings, rotas and the day to day running of the shifts.

This role is 32 Hours and will be on a rota basis 4 Nights over 7 on a rota basis

**Who You’ll Be working for**

**Holiday Inn® Preston** hotel stands in the heart of the city centre, a short drive from the M6 motorway.

Preston bus station is next door, while Preston train station, a 15-minute walk away, offers direct links to Manchester Airport (MAN). Within a 12-minute drive of the M6, M55, M61 and M65 motorways, the hotel offers limited free parking (first-come, first-served).

Our Modern Open Lobby the space is fresh and stylish, incorporating vibrant colours, locally inspired artwork and contemporary furnishings to create the ultimate chill out space. Here we provide home comfort meals for those staying with us as well as creative specials.

**Our Values**

At Centre Island you’ll be joining a growing family of 9 hotels with over 800 employees. At Centre Island you’re working at our branded IHG hotels but we deliver the brand with Centre Island Values. All our employees are engaged, enthusiastic who have Centre Island personality.

We believe our values are an integral part of our business and our teams strive to always:

- Act with **INTEGRITY **and **CARE**:

- **ENGAGED** with customers and colleagues alike
- Have **PASSION **and take **OWNERSHIP **in everything they do
- Strive to be **CREATIVE** to continuously improve

**What we offer you**
- 28 Days Holiday pro-rated increasing to 33 days after your 5th year of Service
- Worldwide benefits programme for reduced price rooms & food and Beverage in IHG hotels
- In house rewards and recognition program
- Long Service Awards
- Uniform provided & meals on duty
- Career progression opportunities

**Job Profile**

**Main Duties and Responsibilities**:
1. Delivering great Guest Service including late night/early arrivals.

2. Capturing additional revenue through walk in/ telephone reservations ensuring maximum occupancy for the hotel

3. Completing all housekeeping requests are responded to in a timely manner; Inc. public areas & conference.

4. Finalising all payments due and balancing the day’s finances.

5. Guaranteeing our metrics are achieved by working with the company standards.

6. Work in line with the premises licence to serve guests beverages in our Bar.

7. Completing the successful running of the Night Audit.

8. Plan and prepare a detailed hand over for the new day ahead.

9. Ensuring the comfort, safety & security of all our guests. Including hourly floor walks.

10. Cleaning the Public Areas of the hotel

11. Leading the nights team to meet KPIs and Metrics

12. Supporting with reviews and one-2-one chats

13. Supporting with absence management

14. Supporting with rota management

Please note this list is not exhaustive and other tasks will be included

**Job Types**: Part-time, Permanent
Part-time hours: 32 per week

**Salary**: £11.60 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Wellness programme

Schedule:

- Night shift
- Weekend availability

**Experience**:

- Hotel: 1 year (required)
- Nights: 1 year (required)

Shift availability:

- Night shift (required)

Work Location: In person