Call Centre Advisor

3 weeks ago

Stroud, United Kingdom JUICE RECRUITMENT Full time

_**New Year, New Career? If you are looking to broaden and utilise your customer service skills in a professional and enthusiastic enviroment then this is the perfect role for you**_

Juice Recruitment is excited to be supporting a leading utilities company in their search for Customer Service Advisors to join their dynamic and fun team If you are an enthusiastic, organised and determined individual this role could be perfect for you.

As a Customer Service Advisor you will provide a vital support function, assisting customers with account enquiries to ensure you deliver an exceptional level of service.

**The core responsibilities include**:

- Providing an exceptional level of customer service to customers
- Taking inbound and outbound calls
- Handling customer support centre admin duties
- Answering and assisting in queries such as general Direct Debits, Meter readings, Payment related enquiries and any query relating to all the Group’s products and services.

**In order to join this fun and energetic team you will have**:

- Previous customer service experience within in a contact centre environment is desirable
- Excellent written and verbal communication skills across multiple channels
- Excellent time management with ability to prioritise workloads
- Good level of numeracy
- Good level of computer literacy including Microsoft Office packages

**Our client offers many benefits such as**:

- Healthcare plan, life insurance and generous pension contribution
- Volunteering days
- Hybrid working - 3 days working in office, 2 days WFH
- Various company discounts (including shops, days out and events)
- Holidays of 25 days (plus bank holidays) and ability to buy and sell holidays
- Cycle to work scheme, car pooling and onsite parking available

Salary - £21,000 - £25,000 **depending on experience** + performance bonus

Working hours - 36.5 hours a week, Monday-Friday between 8.30-18.00 and 1 in 4 Saturdays 9-1

If you would like more information on this fantastic opportunity, please contact Juice Cheltenham today for immediate consideration

**Salary**: £21,000.00-£25,000.00 per year

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

Reference ID: CCLM

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