Customer Service Advisor

6 months ago

Manchester, United Kingdom TENMAT Ltd Full time

Tenmat is an award-winning global manufacturing company with their headquarters in Irlam and are currently looking to recruit an experienced Customer Service Advisor on a full time permanent basis.

**DUTIES OF ROLE OF A CUSTOMER SERVICE ADVISOR**
- Processing of customer orders.
- Proactively expedite orders and coordinate between internal departments
- Attend regular meetings with the production teams to get updates on the orders in production,
- Build up your knowledge of the products sold within the business team to allow you to advise customers and provide the best customer experience possible.
- Develop and grow long-term relationships with existing accounts.
- Record account information into the CRM database
- Any other duties commensurate with your role.

**EDUCATION AND TRAINING**
- Work experience in a Customer Service environment.
- Proficient Microsoft Office skills
- Language skills (German, Italian or Spanish would be ideal)
- Knowledge of IFS ERP system desirable

**PERSONAL ATTRIBUTES**
- Excellent communication skills; both written and verbal.
- Great attention to detail.
- Experience within manufacturing industry desirable.
- Ability to listen and understand fully your customer’s needs.
- Proactive approach and a desire to complete work in a timely manner.
- Enjoy taking ownership an ensure customers satisfaction is high.
- Organised and methodical in your approach to work.
- Organization and time management skills.
- Great work ethic
- Strong teamwork skills.

**BENEFITS**
- Free Parking
- 33 Days Holiday (Bank Holidays included)
- Subsidised Canteen
- Cycle Scheme
- Pension
- Private Medical insurance - Senior Staff or Above (Free to Staff, discount for Family)

**We are Diamorph**

We use our deep advanced material knowledge to develop solutions giving peace of mind across a diverse range of industries. The Diamorph Group consists of brands that are well known for their material science innovation and proven performance in arduous real-life situations, as well as in-house manufacturing and R&D.

The Diamorph Group engages in development, manufacturing and sales of high-performance products:

- Composite and Polymer Materials
- High Temperature Solutions
- Passive Fire Protection

**A Global Group**

Diamorph actively seeks deep niches in larger markets where we can use our advanced materials knowledge, technological innovations and science to create differentiated products with extreme performance. The company operates globally with more than 61% of its revenue outside the UK & Ireland. Diamorph serves customers worldwide, with sales offices across Europe, North America & Australasia.

**Our History**

Diamorph Group companies have been making advanced material products for more than 100 years; With our roots in university research we combine history with modern science and innovation.

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00 per year

**Benefits**:

- Canteen
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Private medical insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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