Customer Relations Advisor
5 days ago
**Job Title**: Customer Relations Advisor
**Job Type**:Full-Time (37.5 hours)
**Hours**:Monday to Friday: 11:00 - 19:00
**Salary**:£20,000
Our client is a growing software company and they looking for a Customer Relations Advisor who can assist clients with queries and issues and help to ensure a high customer retention level.
The Customer Relations Advisor will be responsible for addressing customer issues and concerns with the company. You will be contacting customers off the back of a case that has been logged through their support Team and giving them a call to resolve their inital issue.
**Responsibilities & Duties**:
- Update the company database by inputting information from each call
- Collaborate with the support team to handle issues with larger revenue customers
- Work on special short-term projects to offer customised support
- Monitor customer satisfaction levels and develop methods for increasing them
- Assist in delivering excellent customer service
**Skills & Experience**:
- (required) 2 Years previous Customer Service or Telesales experience
- Ability to work well in a team environment
- A strong sense of professionalism and discretion required
- Confident phone skills
- Proficient in Excel
- Good time management
**Salary**: £20,000.00 per year
Additional pay:
- Bonus scheme
Schedule:
- 8 hour shift
- Monday to Friday
-
Customer Relations Advisor
3 days ago
Birmingham, United Kingdom Viribus Animo Recruitment LTD Full time**Job Title**: Customer Relations Advisor **Job Type**:Full-Time (37.5 hours) **Hours**:Mon-Fri 8-hour shift. Working hours will range from 8am-6pm. **Salary**:£18,500 - £20,000 depending on experience **Start date**:Immediate Start Our client is a growing software company and they looking for a Customer Relations Advisor who can assist clients with...
-
Customer Relations Advisor
20 hours ago
Birmingham, United Kingdom West Midlands Trains Full timeAs part of the Abellio Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway. We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of...
-
Customer Service Advisor
5 days ago
Birmingham, United Kingdom Customer Management Resourcing (CMR) Full timeCustomer Service Advisor Hybrid Working - Birmingham Based £22,000 - £23,000K Shifts Between 7am - 7pm What we expect from you: - Excellent English, spoken and written - Customer Service Experience - Experience working with Amadeus is a plus but not at all a requirement. - Proven experience going above and beyond to provide an amazing service that helps...
-
Mortgage Advisor
4 weeks ago
Birmingham, United Kingdom Online Mortgage Advisor Full timeSELF EMPLOYED MORTGAGE & PROTECTION ADVISORS - ALL ENQUIRIES PROVIDED !Become an industry recognised expert | Quality targeted enquiries (web & phone) | Full admin provided Online Mortgage Advisor are one of the biggest and best Mortgage enquiry generators in the UK.We are now establishing and growing a world class brokerage.We believe the best advice comes...
-
Home Customer Relations Advisor
6 months ago
Birmingham, United Kingdom LV= General Insurance Full timeLV=GI have a new opportunity for a Customer Relations Advisor covering our offices in either Bristol, Birmingham, Bournemouth or Huddersfield. If based in Bristol this will be a Home Based Role - **You will be able to demonstrable an understanding of GI products and services in insurance with the ability to explain complex issues in a simple manner.**: -...
-
Customer Service Advisor
7 days ago
Birmingham, United Kingdom Resolute Recruitment Full timeCurrently recruiting for a Customer Service Advisor for a leading Automotive re-manufacturing company based in Birmingham. Customer Service Advisor Location: Birmingham **Salary**: - Up to £27,000 per annum depending on experience The Job: - For the role of Customer Service Advisor, you will be taking orders from new and existing customers. - You will be...
-
Employee Relations Advisor
7 months ago
Birmingham, United Kingdom 4M Recruitment Full timeOur client is currently looking to recruit a Employee Relations Advisor on an initial 3 month contract, working on a hybrid basis from their Birmingham based office. Employee Relations Advisor - ER £23.00 per hour umbrella Birmingham central The successful People Advisor will have previous experience within a HR / ER / People Advisory role and be...
-
Customer Service Associate
7 months ago
Birmingham, United Kingdom Switch Advisor Consultants Full time**About us** Switch Advisor Consultants is a small business in Birmingham. We are professional, customer-centric and fast-paced. Our work environment includes: - Casual work attire - On-the-job training - Growth opportunities - Safe work environment **Responsibilities**: - Provide excellent customer service to customers. - Answer customer inquiries in a...
-
Employee Relations Advisor
6 months ago
Birmingham, United Kingdom Mitie Full timeThis is a **hybrid role **normally 1 day per week in the office, (Birmingham) with flexible working available. We are looking for an Employee Relations Advisor to join our team of talented, solution focussed and driven employee relations specialists. Our purpose is to support our managers to make Mitie a great place to work. We advise and coach managers in...
-
Employee Relations Advisor
4 weeks ago
Birmingham, United Kingdom Ocado Logistics Full timeEmployee Relations Advisor Location: RemoteDuration: Permanent, full timeEnjoy the opportunity to work fully remotely, whilst driving ER excellenceOur Employee Relations Advisors operate as a helpful ‘hub’ of employee relations support for the Ocado Logistics management team. At the forefront of employee relations, they support a team of approximately...
-
Customer Service Advisor
3 days ago
Birmingham, United Kingdom Robert Walters Full timeCustomer Service Advisor Halesowen, Birmingham Full time, permanent Hybrid working once training is completed As a Customer Service Advisor, you will provide a professional first point of contact for customers, colleagues and external business partners in order to ensure the delivery of an exceptional customer experience. Duties for the Customer Service...
-
Consumer Relations Advisors
3 weeks ago
Birmingham, United Kingdom CV-Library Full timeConsumer Relations Advisors Location: Birmingham or Cardiff £23,704-£27,087 Full Time (37 hours per week) Closing date: 15th January 2025 Are you passionate about helping consumers achieve the best possible outcome to their complaint about their water company? We currently have exciting opportunities for individuals who are experienced in...
-
Customer Service Advisor
1 day ago
Birmingham, United Kingdom Hart Recruitment Full timeA new temporary cover opportunity has arisen for a Customer Service Advisor near to Birmingham City Centre with easy public transport links. You will be working for an organisation who manage public transport travel across the West Midlands region. Working 37.5 hours per week between the hours of 08.00-18.00 Monday to Friday. Benefits include 28 days holiday...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Hart Recruitment Full timeA fantastic opportunity has arisen for a Customer Service Advisor to join our client based in the Jewellery Quarter, Birmingham. Benefits include a BHSF package, an internal benefits package and 33 days holiday including Bank Holidays. You will be working 37.5 hours per week, 8.30 am to 5.00 pm Monday to Friday, flexibility is required. You will be working...
-
Customer Service Advisor
5 days ago
Birmingham, United Kingdom Bell Cornwall Recruitment Full time**Customer Service Advisor** Exciting opportunity at a modern, dynamic company. This temporary contract could provide an excellent opportunity for those wanting to enter the field of customer service. The vibrant office in the centre of Birmingham would be a fantastic workplace foreither experienced workers or recent graduates. **The role**: **A customer...
-
Employee Relations Advisor
2 weeks ago
Birmingham, Birmingham, United Kingdom Mitie Full timeJob OverviewThe role of Employee Relations Advisor at Mitie involves supporting People Managers in effectively managing absence cases to raise levels of attendance throughout the business.A key aspect of this position is holding a caseload and utilizing knowledge in Employee Relations and employment law to provide HR advice on absence management policy,...
-
Customer Service Advisor
3 days ago
Birmingham, United Kingdom National Express Full time**Join us on the Journey...**: National Express Group is a leading public transport operator with bus, coach and rail services in the UK, Continental Europe, North Africa, North America and the Middle East. Passengers made 939 million journeys on our services in 2019. We have an exciting opportunity for Customer Service Advisors, based within our calls team...
-
Customer Service Advisor
7 months ago
Birmingham, United Kingdom Hart Recruitment Full timeA new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary assignment. You will be working 37.5 hours per week between the hours of 8.00 am...
-
Customer Service Advisor
7 months ago
Birmingham, United Kingdom Hart Recruitment Full timeA new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary position. You will be working 37.5 hours per week between the hours of 8.00 am to...
-
Employee Relations Advisor
6 months ago
Birmingham, United Kingdom KPMG Full time**Job details**: **Location**:Birmingham, Watford **Capability**:KPMG Business Services **Experience Level**:Associate/Assistant Manager **Type**:Full Time **Service Line**:OEH **Contract type**:Permanent **Job description**: **Senior People Advisor (Employee Relations Advisor)** The KPMG People Advisory Services function is a cornerstone of our UK...