Customer Relations Advisor

3 days ago


Birmingham, United Kingdom Viribus Animo Recruitment LTD Full time

**Job Title**: Customer Relations Advisor

**Job Type**:Full-Time (37.5 hours)

**Hours**:Mon-Fri 8-hour shift. Working hours will range from 8am-6pm.

**Salary**:£18,500 - £20,000 depending on experience

**Start date**:Immediate Start

Our client is a growing software company and they looking for a Customer Relations Advisor who can assist clients with queries and issues and help to ensure a high customer retention level.

The Customer Relations Advisor will be responsible for addressing customer issues and concerns with the company. You will be contacting customers off the back of a case that has been logged through their support Team and giving them a call to resolve their inital issue.

**Responsibilities & Duties**:

- Update the company database by inputting information from each call
- Collaborate with the support team to handle issues with larger revenue customers
- Work on special short-term projects to offer customised support
- Monitor customer satisfaction levels and develop methods for increasing them
- Assist in delivering excellent customer service

**Skills & Experience**:

- Previous Customer Service experience preferred
- Ability to work well in a team environment
- A strong sense of professionalism and discretion required
- Confident phone skills
- Proficient in Excel
- Good time management

**Salary**: £18,500.00-£20,000.00 per year

Schedule:

- 8 hour shift
- Monday to Friday



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