Customer Service Coordinator
7 months ago
Sensient Colors UK Ltd based in Kings Lynn, Norfolk are looking for an experienced shipping administrator to join our customer services team. The Customer Services/Shipping Administrator is responsible for managing the outbound orders, liaising with freight forwarders, understanding and providing the required shipping & freight documentation, knowing and following import/export regulations and ensuring all system transactions are processed.
**What you will do**:
- Build, consolidate and configure shipments, within established guidelines to ensure timely service and cost effectiveness for efficient service to customers.
- Utilize the consolidation report to minimize loads to affiliates, LTL’s, FTL and containers.
- Verification of orders to be shipped, drawing up all the documents necessary for the smooth running of the transport process; customs documentation etc and to monitor daily shipments to ensure that they are completed.
- Perform a variety of customer service transactions, reviewing open order reports, order entry and processing, working with other departments to ensure fulfilment of customer orders and problem resolution.
- Investigation of customer complaints.
**What you will bring**:
- Strong verbal and written communication skills, including the ability to capture the detail of a situation & communicate accurately & professionally.
- Intermediate to advanced knowledge in all Microsoft office systems (Outlook, Excel, Word, Access, PowerPoint).
- NVQ Level 2 or college diploma - Business / Commercial Customer service and shipping documentation experience (UK, Export, Customs).
- IMDG & IATA Training/Certification preferred.
**What you'll get**:
- Opportunity to develop and a fulfilling career
- An attractive salary and benefits programme
- Opportunity to collaborate with our colleagues 5 days a week
L1-JM2
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