Call Handler
2 days ago
**Job Title**: Call Handler
**Location**: Rotherham
**Hourly Rate**: Pre 12 week - Weekdays £10.09, Evenings and Saturdays £13.62, Sundays and Bank Holidays £17.15.
Post 12 week - Weekdays £10.81, Evenings and Saturdays £14.59, Sundays and Bank Holidays £18.38.
**Hours**: 24 hours or 30 hours per week - mixed rota pattern covering 24/7, please be aware 70% of the rostered hours will be out of hours (after 8pm and weekends).
**Length of the contract**: Temporary to Permanent (12-week probation via agency)
Grafton Recruitment are seeking to appoint several Call Handlers to our client based in Rotherham. This is an exciting opportunity to join one of Yorkshires most successful Integrated Urgent Care Providers and become a part of a highly skilled and dynamicteam with lots of opportunities to train and develop.
As a Call Handler you will be highly trained to assess and advise patients to provide the best care and outcome - no two calls will be the same. This is an incredibly rewarding role that allows you to really make a difference to patients' lives.
You do not need any experience in healthcare as full comprehensive training will be provided, however you do need to be dedicated to patient care and be able to work the shift patterns allocated.
**Main Duties**:
- To answer inbound calls quickly and efficiently.
- To deliver high quality, safe and clinically effective advice and instruction over the telephone.
- To support patients to manage their own condition at home, where clinically appropriate.
- To liaise effectively between callers and third parties in critical situations.
- To ensure that all patient contact is conducted appropriately with an emphasis on the provision of clear, evidence-based advice and signposting to an appropriate service.
- To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be challenging due to emotive circumstances.
- To use complex communication skills to negotiate.
- To actively communicate with fellow staff to assist service delivery.
- To meet daily key performance indicators (KPIs) and targets.
- To keep immediate and accurate records of service user enquiries.
**Role Criteria**:
- Excellent telephone manner and strong communication skills.
- Customer service skills and experience.
- Ability to deal with confidential/sensitive and sometimes distressing information.
- Ability to work under pressure to satisfy demand.
- Ability to prioritise workload.
- Minimum of 3 GCSEs at Grade C or above or equivalent, including English.
- Active Team Player.
- A valid driving license.
- Health care experience (desirable but not essential)
**Benefits (once permanent with client)**
- Career progression and ongoing development.
- Flexible working including part-time hours, job shares and flexible hours, agile working.
- 27 days annual leave, increasing to 33 with service.
- Sell annual leave scheme.
- Contributory Pension (one of the best in the UK).
- Discounts including shops, restaurants, gyms, mobile phone, and insurance.
- Car lease and other salary sacrifice schemes.
- Dedicated employee assistance and counselling service.
- Opportunities for research participation.
- Well respected, committed and supported staff networks for the workforce.
**Hiring Contact**: Katie Storr
**Agency**: Grafton Recruitment
If you would like any further information about any vacancies before applying, please feel free to contact
-
Emergency Call Handler
7 days ago
Rotherham, United Kingdom HR GO Recruitment Full timeob Specification Position: Emergency Call Handlers Location: Rotherham **Salary**: Days £10.09 Per hour, Nights and Saturdays £13.62 Per hour, and Sundays and Bank Hols £17.15 Per Hour, paid weekly. Key Responsibilities: As a call handler you will be the first point of contact for patients, relatives, healthcare professionals and other callers. Using...
-
Call Handler/administrator
3 days ago
Rotherham, United Kingdom Rotherham Doncaster and South Humber NHS Foundation Trust Full time**Salary**: Band 2 **Posts**: Call Handler / Receptionist **Hours**: Full Time (37.5 hours) **Area**: Rotherham Care Group, North Locality, Ferham Clinic **Contract**: Permanent We are looking for a highly motivated, enthusiastic Call Handler / Receptionist to join our busy admin hub, supporting clinical services in the Rotherham Care Group, who want to...
-
Wellbeing Call Handler
1 week ago
Rotherham, United Kingdom Optima Health Full time**Job Title**:Wellbeing Call Handler **Location**: Hybrid - Homebased and Sheffield office **Salary**:£20,779 + 25% uplift for unsociable hours **Contract Type**:Permanent **Working Hours**: Part time, 32 hours **Shift Pattern**: Monday - Friday with 1 Saturday every 8 weeks on a rota basis and 1 late night until 10pm. **Role Summary** The Wellbeing Call...
-
Call Handler/ Admin Assistant
3 days ago
Rotherham, United Kingdom Rotherham Doncaster and South Humber NHS Foundation Trust Full timeWe are looking for 2 enthusiastic and motivated Call Handler/Admin Assistants to join our Busy Admin Team, to support the clinical services in the Rotherham Care Group., who want to participate and contribute to achieving excellent quality of care for our patients. In return for this commitment we will support and develop your potential and skills through...
-
Call Handler/ Admin Assistant
3 days ago
Rotherham, United Kingdom Rotherham Doncaster and South Humber NHS Foundation Trust Full timeWe are looking for 2 enthusiastic and motivated Call Handler/Admin Assistants to join our Busy Admin Team, to support the clinical services in the Rotherham Care Group., who want to participate and contribute to achieving excellent quality of care for our patients. In return for this commitment we will support and develop your potential and skills through...
-
Sales Call Handler
6 days ago
Rotherham, United Kingdom Leger Shearings Group Ltd Full time**The role**: - Handling inbound calls on the travel reservations line to sell the perfect holiday package to suit the customers wants and needs. - Consistently demonstrate a strong focus and drive to achieve targets within agreed deadlines - Work as part of the sales team as well as working independently to handle and manage workloads - Demonstrate up to...
-
Customer Service Advisor
11 hours ago
Rotherham, United Kingdom First Recruitment Services Full time**Position**:Call Centre Agents - **Pay**:£10.42 - £17.61 (Higher rate paid for Nights, weekends and Bank Holidays) - **Location**: Rotherham - **Hours**:Rotating shift pattern of days and nights (3 out of 4 weekends) - **Duration**: Temp to perm **THE ROLE** - Are you looking for a rewarding career path where you can make a difference? - First...
-
Rotherham, United Kingdom Rotherham Doncaster and South Humber NHS Foundation Trust Full timeWe are looking for a enthuastic and motivated Call Handler to work within the Care Co-Ordination Centre for Rotherham Community Services, who want to participate and contribute to achieving excellent quality of care for our patients on a Fixed Term Contract for 12 Months. The role is to work within a call centre environment and you will answer incoming...
-
Customer Service Representative
7 days ago
Rotherham, Rotherham, United Kingdom Wales Medicines Strategy Group Full timeJob Summary: We are seeking a skilled Customer Service Representative to join our team as a Healthcare Call Handler. This is an exciting opportunity to work in a dynamic environment, providing high-quality patient care and support. As a key member of our team, you will be responsible for handling inbound calls from patients, using your exceptional...
-
Mobile Plant Fitter
1 week ago
Rotherham, United Kingdom Talent Finder Full time**Mobile Plant Fitter/Engineer | South Yorkshire | 40-hour week with time and a half paid after 40 hours| £14.00 - £20.00.** - Do you have an extensive array of technical skills?_ - Are you able to problem-solve, design and build new products and analyse results?_ - Would you like to work for a well-established company, servicing the whole of South...
-
Flt Counterbalance Driver
6 months ago
Rotherham, United Kingdom Full Circle recruitment services Ltd Full timeReceipt of stock to be inspected, receipted by use of barcode and put away and stacked safety to the appointed location. - Assemble loads in readiness for despatch, checking pallets for cleanliness or damage when assembling. All pallets to be cleaned if appropriate or if damaged to be set aside for remedial action. - Check status of pallets being assembled...
-
Mobile Construction Plant Fitter/Engineer
1 month ago
Rotherham, United Kingdom Talent Finder Jobs Full timeMobile Construction Plant Fitter/Engineer | South Yorkshire | 40-hour week with time and a half paid after 40 hours| £15.00 - £23.00 per hour, depending on experienceDo you have an extensive array of technical skills?Are you able to problem-solve, design and build new products and analyse results?Would you like to work for a well-established company,...
-
Mobile Construction Plant Fitter/Engineer
3 weeks ago
Rotherham, United Kingdom Talent Finder Jobs Full timeJob Description Mobile Construction Plant Fitter/Engineer | South Yorkshire | 40-hour week with time and a half paid after 40 hours| £15.00 - £23.00 per hour, depending on experience Do you have an extensive array of technical skills? Are you able to problem-solve, design and build new products and analyse results? Would you like to work for a...
-
Mobile Construction Plant Fitter/Engineer
4 weeks ago
Rotherham, United Kingdom Talent Finder Jobs Full timeMobile Construction Plant Fitter/Engineer | South Yorkshire | 40-hour week with time and a half paid after 40 hours| £15.00 - £23.00 per hour, depending on experienceDo you have an extensive array of technical skills?Are you able to problem-solve, design and build new products and analyse results?Would you like to work for a well-established company,...
-
Mobile Construction Plant Fitter/Engineer
1 month ago
Rotherham, UK, South Yorkshire, United Kingdom Talent Finder Jobs Full timeMobile Construction Plant Fitter/Engineer | South Yorkshire | 40-hour week with time and a half paid after 40 hours| £15.00 - £23.00 per hour, depending on experienceDo you have an extensive array of technical skills?Are you able to problem-solve, design and build new products and analyse results?Would you like to work for a well-established company,...