Patient Experience Lead

1 month ago


Poole, United Kingdom Dorset HealthCare University NHS Foundation Trust Full time

We are looking for an organised and motivated individual who is passionate to see on going incremental improvement in the care offered to people accessing our services and systems in Dorset. The post is offered as a secondment or fixed term contract until the end of March 2023

The post holder will have a rich experience in data collation and analysis with skills to produce high quality reports that align to national targets and the strategic aims and objectives of Dorset HealthCare.

This is an ideal opportunity for someone who is a motivated team player, a sense of adventure and a willingness to be a contributing part of a progressive and diverse team.

To provide front line staff with expert support in relation to all patient experience activities. Identifying stakeholders and creating relationships within Dorset Healthcare, ensuring that listening to patients is a high priority within teams.

To support teams to create systems and processes that are appropriate to their individual patient cohorts, providing appropriate feedback mechanisms.

To ensure teams routinely and regularly review and act upon patient experience feedback and take ownership of the feedback received.

To support front line teams and managers to use patient experience feedback to improve and develop services.

To manage and monitor the Patient Experience data management system contract.

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here - it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We're all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.



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