Digital Switchover Installation Officer

4 weeks ago

Taunton, United Kingdom Somerset County Council Full time

**Some key information**
- Somerset Lifeline provides a 24/7 community alarm service, helping vulnerable people to maintain independence and providing peace of mind for family, knowing that our highly trained staff are always on hand, at the touch of a button.
- This is a busy and rewarding role, installing new, digital ready, community alarm equipment in our customers homes.
- It’s a full-time position (37 hrs) based in Taunton; however, you will be expected to travel across the County of Somerset, visiting customers in their homes.
- Annual leave: 25 days
- Fixed Term Contract until 31st December 2024.

**What will I be doing?**
We’re working to improve the lives of vulnerable people in Somerset - and you’ll be a key part of that. This role will support the delivery of the replacement of over 5000 community alarms across Somerset in response to the digital switchover of the UK’s telephony network, which is happening between now and 2025. Your day-to-day work will involve:

- Visiting customers in their homes to install digitally compliant community alarms and other technology enabled care devices, as appropriate.
- Demonstrate equipment, providing training and support to customers and/or members of their support network in the use of the equipment.
- Liaise with family members, carers, health, and social care professionals to ensure the Somerset Lifeline service provides the right level of support for customers to live as independently as possible within their homes.

**What kind of experience or qualifications do I need?**
- Excellent customer service skills including listening, empathy, understanding and kindness.
- Ability to travel to customers’ homes, across the County.
- Excellent all round communication skills.
- Good computer skills, confidence to learn new systems and use multiple technologies.
- Enthusiasm to learn about our services, a positive and calm way of working and a problem-solving mindset.
- Professionalism to adhere to process and understand the confidential and sometimes difficult nature of interactions we handle.

We offer ongoing support, training and guidance to help you be the best you can be, and you will be well supported by your manager and team with regular one to ones and coaching.

We’re proud to be here for the people of Somerset. And that means everyone in Somerset. An important part of this is ensuring that we are as diverse and inclusive as the people and communities we serve.

**What's in it for me?**
We are proud to offer an environment that is supportive and rewarding, working as part of a team who are passionate about the work they do to improve the lives of people in Somerset.

We offer great training and development opportunities, with supportive management. As well as this, we have some fantastic employee benefits available:

- We promote a healthy work-life balance and offer flexible working arrangements wherever possible, including working from home.
- Generous annual leave allowance, with the opportunity to purchase additional leave
- Staff discounts in gyms.
- Employee Assistance for the times you may need some support and a variety of employee wellbeing services.
- Auto enrolment onto our generous Pension Scheme and optional pension enhancement through our Additional Voluntary Contribution scheme.
- A Flexible Benefits Scheme via salary sacrifice to obtain a cycle for work and health screenings.
- My Staff Shop offering discounts in shops, online shopping, restaurants, cinema tickets, insurance benefits and more

**Anything else I should know?**

The salary for this role is £23,114 - £23,893 per annum for full time hours.

**DBS information**
This post requires a criminal background check via the Disclosure procedure.

Job Reference: SCC04758

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