Customer Service Officer

5 months ago

Hopton, United Kingdom DE&S Deca Full time

**Details**:
**Reference number**:

- 338262**Salary**:

- £30,853 - £33,810- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Other- Pay Band 3 Level 1**Contract type**:

- Permanent**Type of role**:

- Commercial**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Hopton, West Midlands (England), ST18 0AYAbout the job

**Job summary**:
DE&S Deca is a specialist part of Defence Equipment & Support (DE&S) tasked with supporting a vast range of Defence avionics, electronics and components to provide high-quality, cost effective support to the UK Armed Forces. We have a rich heritage as the MOD’s in house repair, maintenance, overhaul and upgrade service provider by offering innovative solutions to guarantee best value for Defence.

virtual and face to face meetings. Managing customer orders and new work into DE&S Deca the Customer Service Officer contributes valuable forecasts for business planning.

Being mindful of the scrutiny on Public Sector pay and in accordance with Civil Service Terms and Conditions, salary on appointment is normally at the minimum point of the salary range and this should therefore be the expectation. Existing Civil Servants will be appointed in line with the normal Civil Service pay rules.

**Job description**:

- This role is to represent the business at meetings with other members of the team. Monitor contractual and delivery performance, hold internal reviews and customer reviews on and off DE&S Deca sites. Ensure effective customer communications on contract or product issues; develop and maintain relationships with the customer to develop and establish new products and services. Provide support to the DE&S Deca teams with input to business winning strategies, the demand plan and other initiatives. Together with the customer, agree, then help deliver and manage an accurate and realistic 3 year demand plan. Deliver the customer service provision in accordance with Key Performance Indicators (KPIs). Carry out agreed feedback interviews for annual customer confidence index survey. Assist the Commercial Management Team with Aged Debt recovery. Promote and encourage team working. This role will involve travel on detached duty to other Business Units and customer sites.**Person specification**:
The following criteria is required for this post:

- Excellent communication, interpersonal and influencing skills.
- Excellent organisational skills with the ability to co-ordinate several activities at once.
- Able to demonstrate leadership and team working skills.
- Self-motivated, willing to take responsibility for delivery of outcomes with minimum supervision and effectively work independently.
- Flexible and quick to adapt to a changing environment.
- Innovative, creative and committed to high quality standards.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Delivering at Pace
- Working Together

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Working knowledge of Microsoft Excel

**Benefits**:

- Alongside your salary of £30,853, DE&S Deca contributes £8,330 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays
and a day off for the King’s birthday
- Onsite parking

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.At interview you will need to provide specific competency examples against the following behaviours:

- Communicating and Influencing
- Delivering at Pace
- Working Together

You will also be asked to display your ability to use Excel by undertaking a task based assessment.

Feedback will only be provided if you attend an interview or assessment.**Security**:

- See our vetting charter (opens in a new window).- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish na

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