Customer Service Officer

6 months ago

Hopton, United Kingdom DE&S Deca Full time

**Details**:
**Reference number**:

- 338262**Salary**:

- £30,853 - £33,810- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Other- Pay Band 3 Level 1**Contract type**:

- Permanent**Type of role**:

- Commercial**Working pattern**:

- Full-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Hopton, West Midlands (England), ST18 0AYAbout the job

**Job summary**:
DE&S Deca is a specialist part of Defence Equipment & Support (DE&S) tasked with supporting a vast range of Defence avionics, electronics and components to provide high-quality, cost effective support to the UK Armed Forces. We have a rich heritage as the MOD’s in house repair, maintenance, overhaul and upgrade service provider by offering innovative solutions to guarantee best value for Defence.

virtual and face to face meetings. Managing customer orders and new work into DE&S Deca the Customer Service Officer contributes valuable forecasts for business planning.

Being mindful of the scrutiny on Public Sector pay and in accordance with Civil Service Terms and Conditions, salary on appointment is normally at the minimum point of the salary range and this should therefore be the expectation. Existing Civil Servants will be appointed in line with the normal Civil Service pay rules.

**Job description**:

- This role is to represent the business at meetings with other members of the team. Monitor contractual and delivery performance, hold internal reviews and customer reviews on and off DE&S Deca sites. Ensure effective customer communications on contract or product issues; develop and maintain relationships with the customer to develop and establish new products and services. Provide support to the DE&S Deca teams with input to business winning strategies, the demand plan and other initiatives. Together with the customer, agree, then help deliver and manage an accurate and realistic 3 year demand plan. Deliver the customer service provision in accordance with Key Performance Indicators (KPIs). Carry out agreed feedback interviews for annual customer confidence index survey. Assist the Commercial Management Team with Aged Debt recovery. Promote and encourage team working. This role will involve travel on detached duty to other Business Units and customer sites.**Person specification**:
The following criteria is required for this post:

- Excellent communication, interpersonal and influencing skills.
- Excellent organisational skills with the ability to co-ordinate several activities at once.
- Able to demonstrate leadership and team working skills.
- Self-motivated, willing to take responsibility for delivery of outcomes with minimum supervision and effectively work independently.
- Flexible and quick to adapt to a changing environment.
- Innovative, creative and committed to high quality standards.

**Behaviours**:
We'll assess you against these behaviours during the selection process:

- Communicating and Influencing
- Delivering at Pace
- Working Together

**Technical skills**:
We'll assess you against these technical skills during the selection process:

- Working knowledge of Microsoft Excel

**Benefits**:

- Alongside your salary of £30,853, DE&S Deca contributes £8,330 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.- Learning and development tailored to your role
- An environment with flexible working options
- A culture encouraging inclusion and diversity
- A Civil Service pension with an average employer contribution of 27%
- 25 days’ annual leave +1 day a year up to 30 days, 8 bank holidays
and a day off for the King’s birthday
- Onsite parking

Things you need to know

**Selection process details**:

- This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.At interview you will need to provide specific competency examples against the following behaviours:

- Communicating and Influencing
- Delivering at Pace
- Working Together

You will also be asked to display your ability to use Excel by undertaking a task based assessment.

Feedback will only be provided if you attend an interview or assessment.**Security**:

- See our vetting charter (opens in a new window).- People working with government assets must complete baseline personnel security standard (opens in new window) checks.**Nationality requirements**:
This job is broadly open to the following groups:

- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- Turkish nationals, and certain family members of Turkish na

  • Senior Manufacturing Compliance Officer

    7 days ago

    Lower Hopton, United Kingdom E3recruitment Full time

    Discover an exciting opportunity to make a difference in the field of SHE Management with E3recruitment. We are seeking a skilled Senior Manufacturing Compliance Officer to join our client's team on a contract basis.Salary and BenefitsWe offer a competitive hourly rate between £60-£75, providing you with the financial stability to excel in your role. As...

  • Carpenter/joiner

    5 months ago

    Hopton, United Kingdom DE&S Deca Full time

    **Details**: **Reference number**: - 339022**Salary**: - £27,000 - £28,489- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Other- Pay Band 3 Level 2**Contract type**: - Permanent**Business area**: - General Engineering Workshop**Type of role**: - Industrial**Working pattern**: - Full-time**Number of jobs...

  • Framework Project Manager

    3 weeks ago

    Hopton, Staffordshire, United Kingdom CV-Library Full time

    The role As a Framework Project Manager you will take an active part in the management of projects for our Stafford & Peterborough offices including all aspects of the project lifecycle, programme task management and resource management, supported by Project Managers Office and engineering teams, for the delivery of the project in both technical compliance...

  • FM Cleaner

    1 week ago

    Hopton, Staffordshire, United Kingdom CV-Library Full time

    Job Title: FM Cleaner Salary: £11.50 per hour Location: Stafford Hours: 15 hours per week, permanent We currently have a great opportunity for a FM Cleaner to join our in-house maintenance company, Property Plus. We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services. The...

  • Planned Works Manager

    2 weeks ago

    Hopton, Staffordshire, United Kingdom CV-Library Full time

    Job Title: Planned Works Manager Salary: £44,557.80 per annum Location: Stafford with hybrid working Hours: 37 hours per week, permanent We currently have a great opportunity for a Planned Works Manager to join our in-house maintenance company, Property Plus on a full-time, permanent basis. The Role As our Planned Works Manager, you will oversee...

  • Planned Works Manager

    5 days ago

    Hopton, Staffordshire, United Kingdom Property Plus Full time

    Job Title:Planned Works ManagerSalary:£44,557.80 per annumLocation:Stafford with hybrid workingHours:37 hours per week, permanentWe currently have a great opportunity for a Planned Works Manager to join our in-house maintenance company, Property Plus on a full-time, permanent basis.The RoleAs our Planned Works Manager, you will oversee the Planned Works...

  • Framework Project Manager

    3 weeks ago

    Hopton-on-Sea, United Kingdom Adsyst Full time

    The roleAs a Framework Project Manager you will take an active part in the management of projects for our Stafford & Peterborough offices including all aspects of the project lifecycle, programme task management and resource management, supported by Project Managers Office and engineering teams, for the delivery of the project in both technical compliance...

  • Piping Draughtsman Role

    3 days ago

    Lower Hopton, United Kingdom E3 Recruitment Full time

    Piping Draughtsman OpportunityIn Mirfield, a well-established and passionate engineering business is seeking an experienced Piping Draughtsman to join their dynamic team.This company delivers quality engineering products efficiently tailored to the unique needs of their clients across various industries including chemical, pharmaceutical, food and beverage,...

  • Experienced Draughtsman Position

    3 days ago

    Lower Hopton, United Kingdom E3 Recruitment Full time

    Piping Draughtsman Job DescriptionE3 Recruitment presents an exciting opportunity for an experienced Piping Draughtsman to join a reputable engineering company based in Mirfield.This organization specializes in delivering high-quality engineering solutions to clients across various sectors including chemical, pharmaceutical, food and beverage, and water...

  • Land Referencer

    1 week ago

    Hopton, Staffordshire, United Kingdom Fisher German Full time

    The Team & Focus of the RoleWe have a very exciting opportunity to join a newly formed centralised Land Referencing team within Fisher Germans growing Infrastructure Services Division.Fisher German have been providing land referencing services for projects large and small for over 20 years and are now looking for motivated and enthusiastic individuals to...

  • Senior Land Referencer

    1 week ago

    Hopton, Staffordshire, United Kingdom Fisher German Full time

    The Team & Focus of the RoleWe have a very exciting opportunity for a Senior Land Referencer to come and join our newly formed centralised Land Referencing team in our Infrastructure Services division, assisting in expanding the knowledge and experience we have to meet the increasing needs of our clients. The team use bespoke tools and systems to deliver...

  • Senior Land Referencer

    4 weeks ago

    Hopton, Staffordshire, United Kingdom CV-Library Full time

    The Team & Focus of the Role We have a very exciting opportunity for a Senior Land Referencer to come and join our newly formed centralised Land Referencing team in our Infrastructure Services division, assisting in expanding the knowledge and experience we have to meet the increasing needs of our clients. The team use bespoke tools and systems to deliver...

  • Secretary

    5 days ago

    Hopton, Staffordshire, United Kingdom Maintech Recruitment Full time

    Are you looking for some extra cash for Christmas? This could be the idea opportunity for you!We are looking for 2 people to on a temporary basis to undertake some data cleansing of our clients records. You will need a confident telephone manner as you will be approaching existing customers, clarifying information contained is correct and updating...

  • Secretary

    3 weeks ago

    Hopton, Staffordshire, United Kingdom CV-Library Full time

    Are you looking for some extra cash for Christmas? This could be the idea opportunity for you! We are looking for 2 people to on a temporary basis to undertake some data cleansing of our clients records. You will need a confident telephone manner as you will be approaching existing customers, clarifying information contained is correct and updating...

  • Call Centre Advisor

    2 months ago

    Hopton, Staffordshire, United Kingdom CV-Library Full time

    Extra Recruitment are currently recruiting for Call Centre Advisor for our clients based in Stafford. For this position you must be flexible and available to work any 5 out of 7 days on a rota basis. Call Centre Advisor responsibilities: Answering calls from customers and drivers with queries about their deliveries. Answering calls from their own drivers...

  • Qualified Electrician

    2 months ago

    Hopton, Staffordshire, United Kingdom CV-Library Full time

    We currently have a great opportunity for a Qualified Electrician to join our Property Plus Electrical team on a fixed term basis to cover family leave. We're looking for a dedicated professional to bring our values to life and ensure our customers receive outstanding services. The Role You will be joining an experienced team of Electricians; carrying...

  • Senior Manufacturing Director

    4 weeks ago

    Lower Hopton, United Kingdom E3 Recruitment Full time

    As a seasoned leader in manufacturing operations, you will spearhead the UK Manufacturing, Logistics, IT & ISO, Purchasing and Supply Chain departments to drive the company's strategies and performance indicators.Key responsibilities will include:Developing and leading the aforementioned departments to meet the company's objectives.Optimising production,...

  • UK Manufacturing Director

    6 days ago

    Lower Hopton, United Kingdom E3 Recruitment Full time

    About the Role The successful candidate will be responsible for optimising production, product quality, customer service, and technical processes within our West Yorkshire manufacturing facility. This involves developing targets and key performance indicators to drive performance excellence, planning and leading manufacturing and purchasing work, and...

  • Qualified Electrician

    2 months ago

    Hopton, Staffordshire, United Kingdom CV-Library Full time

    Job Title: Qualified Electrician Salary: £36,074.40 per annum Location: On site with base in Stafford Hours: 40 hours per week, permanent We currently have a great opportunity for a Qualified Electrician to join our Property Plus Electrical team on a full time, permanent basis. We're looking for a dedicated professional to bring our values to...

  • Manufacturing Operations Director

    3 weeks ago

    Lower Hopton, United Kingdom E3 Recruitment Full time

    Head of Manufacturing and OperationsE3 Recruitment is seeking a highly experienced Head of Manufacturing and Operations to lead the UK Manufacturing, Logistics, IT & ISO, Purchasing and Supply Chain departments for a global leading manufacturer of workplace seating.The successful candidate will be responsible for:Developing and leading the UK Manufacturing,...