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Reservations Assistant

4 months ago

Worcester, United Kingdom Event Express Ltd Full time

**Event Express Ltd is a bespoke accommodation agent for the event and exhibition industry, appointed to work on over 300 events per year in the UK and overseas. We pride ourselves on our exceptional levels of customer service and are looking for the right individual to join our team.**

**Reservations Assistant**

**JOB PURPOSE**:To assist in processing new hotel reservations, amendments and cancellations using our bespoke booking system. This may be small individual reservations or large group reservations. Other office activities may include general administration, marketing, social media and reporting activities when required.

**The role calls for a person with great attention to detail and accuracy, a true team player and have a basic level of numeracy and computer literacy.**

Main duties and responsibilities:

- **To receive incoming telephone calls in a polite and friendly manner.**
- **Make new reservations, amendments and cancellations using our BookIT computer system (full training will be given).**
- **Assist with hotel accommodation rooming lists.**
- **Assist with the marketing activities to include social media.**
- **Administrative and support functions.**
- **Assist other team members when required with other aspects of the business.**

**PERSON SPECIFICATION**:

- Pleasant, welcoming and polite general attitude with the ability to stay calm.
- A proactive attitude.
- Ability to take accurate messages and reservation details.
- Excellent word processing skills.
- Willingness to be flexible in carrying out a variety of duties.
- Sense of humour

**The company offers excellent benefits;**
- Health Cash Plan and Dental
- Pension
- Discounted personal travel benefits
- Employee Bonus Scheme
- Salary Review annually (next review April 2023)

**Job Types**: Full-time, Permanent

Pay: £19,500.00-£20,500.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Free or subsidised travel
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday
- No weekends

Work Location: In person