Member Service Advisor

2 weeks ago

StainesuponThames, United Kingdom Bupa Full time

Customer Service Advisor - Specialist Business Team

Staines, Middlesex (TW18 3DZ) with Hybrid working

Starting Salary is £24K

£500 gross bonus on successful completion of probationary period.

Bupa is the UK’s biggest health insurance provider. We are a family of thousands. Brave, committed and compassionate people, all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.

We have no shareholders to answer to; our customers are our sole focus. And we reinvest our profits into providing them with better healthcare, now and in the future.

Why Bupa?

Whether you’ve found your feet or are discovering a new path, welcome to a place that celebrates you. This isn’t where you've been, this is where you're going.

Our people are our biggest asset. So, we provide a package of benefits that supports them in finding a work-life balance to ensure their mental and physical wellbeing.

As a Customer Service Advisor, you’ll enjoy an attractive range of benefits, including:

- 25 days holiday, increasing through length of service, with option to buy or sell
- Bupa health insurance as a benefit in kind
- An enhanced pension plan and life insurance
- Annual performance-based bonus
- Discounted access to Gympass, a flexible, monthly subscription service with live classes, fitness apps and 1-2-1 sessions
- Various other benefits and online discounts
- Free local parking and access to a season ticket loan for public transport
- Hybrid working, giving you the freedom to maintain a great work-life balance

You will also have the opportunity to enrol onto our Customer Service Apprenticeship scheme. Which is a great way to gain industry-recognised qualifications, whether you’re taking the first steps in a new role, or you're ready to make your next move and need a further, advanced qualification. You could even gain a Master's degree.

What you’ll do
- Support Bupa Dental & Cash Plan customer enquiries through both inbound and outbound calls, ensuring each customer has a great experience
- Proactively investigate and provide solutions to customer queries at first point of contact wherever possible.
- To ensure appropriate records of customer interactions are created and maintained on Bupa systems to remain compliant with data protection and regulatory requirements
- Continually look for ways to improve the service you provide to customers in every interaction
- To fully investigate and resolve, where possible, all queries and complaints from customers. If resolution is not possible, the member service adviser is responsible for Exploring all possible options and following the appropriate escalation process within the complaints process timescales
- To utilise current Bupa systems and software proficiently as required by the role.
- To support colleagues in sharing information and knowledge.
- To manage all customer contacts including claims in line with regulatory requirements.

What you’ll bring
- Previous experience of working in a customer services environment and demonstrates strong customer focus skills. Previous Contact Centre experience is desirable
- Must have ability to deal calmly and professionally with highly emotional, often vulnerable, anxious and worried customers within a pressurised environment.
- Must be resilient and able to keep difficult conversations and challenges in perspective
- Ability to handle telephone calls with knowledge, confidence, maturity and tact at all times.
- Ability to think analytically to determine the eligibility of benefit whilst managing own performance in line with Key Performance Metrics and Good Customer Outcomes
- Flexibility to adapt your way of working within a changing and challenging environment.
- Time management skills and the ability to work quickly and accurately.
- Ability to work on own initiative and make decisions within the protocols set down with minimum supervision.
- Good problem-solving skills with the ability to present solutions to problems.
- Ability to remain positive and calm and projects a “can do” attitude within the team/department.
- Must be able to consistently display the Bupa Values through your conduct and behaviour.
- Ability to tailor your approach to each customer through effective conversation and listening skills, balancing great customer service delivery with efficient performance.
- PC literate with good knowledge of Windows based packages. Must have the ability to combine talking and typing skills across a variety of systems at the same time

Diversity and Inclusion

Bupa is committed to making sure that every applicant is assessed solely on personal merit and qualifications. We actively celebrate the diversity of our colleagues and provide an inclusive environment so you can bring your true self to Bupa. We’ll make sure you are treated fairly regardless of disability or circumstance. That’s why we’re happy to offer reasonable adjustments as part of our recruitme

  • Customer Service Advisor

    2 weeks ago

    Staines-upon-Thames, United Kingdom Hooray Recruitment Full time

    **Customer Service Advisor** **Do you pride yourself on your ability to build genuine rapport with your clients? Are you looking for a recession proof industry? Do you want to be a part of a reputable organisation that is keen to interact with their local and national community?** **If this sounds of interest to you, then please reach out.** Our client is...

  • Customer Service Advisor

    6 days ago

    Staines-upon-Thames, United Kingdom Bupa Full time

    Customer Service Advisor - Staines, Middlesex (TW18 3DZ) / Hybrid working once competent in role £24,500 basic salary Potential to increase up to £27,300 in 18 months, dependant on individual performance. Permanent - Full time 37.5 hours per week Shifts between 8am - 8pm Mon-Fri, 1 in 4 Saturdays 8am - 4pm - JOIN OUR HEALTHCARE HEROES Bupa is the...

  • Operations Customer Advisor

    6 days ago

    Staines-upon-Thames, United Kingdom Dobbies Garden Centres Ltd Full time

    **Job Ref**:DO10439 **Branch**:little dobbies - Richmond **Location**:little dobbies - Richmond, Staines **Contract type**:Permanent **Hours**:Part Time **Shift pattern**:Flexible shifts throughout the week including weekends **Hours per week**:8 **Posted date**:21/06/2023 **Closing date**:02/08/2023 **About the role** At Dobbies, we want our...

  • Customer Service Advisor

    5 days ago

    Staines-upon-Thames, United Kingdom Mulberry Recruitment Full time

    **Customer Service Advisor (12 Month Contract)** **Location: Staines** **Salary: £25,000** A global courier company based near London Heathrow Airport are currently looking for an individual with Air Express Courier industry knowledge & Customer Services experience within the UK and global logistics' industry. **Person Specification**: Customer Services...

  • Customer Service Advisor

    2 days ago

    Staines-upon-Thames, United Kingdom Olympex Global Full time

    CUSTOMER SERVICE ADVISOR - Olympex Global are a courier company based near London Heathrow Airport and are currently looking for an individual with Air Express Courier industry knowledge & Customer Services Department experience within the UK and global logistics' industry, A confident telephone manner, IT literate and an 'an eye for detail' are the...

  • Sales Advisor

    6 days ago

    Staines-upon-Thames, United Kingdom PetsCorner Full time

    **Staines** | Published 21/08/2023**: 111 High Street, Staines, Middlesex TW18 4PQ £7.49-10.42 per hour Permanent Part-time - Part Time, 30 hours a week working any 5 out of 7days*Pets Corner is an award-winning family run business, looking for customer focused, friendly sales advisors who have a genuine enthusiasm for people and pets to join our...

  • Claims Advisor

    1 month ago

    Staines-upon-Thames, United Kingdom Reed Business Support Full time

    **Previous Customer Service experience?** **Looking for a more investigative role?** One of our biggest clients are experiencing exciting growth, which includes a BRAND NEW department - Claims. £24,000 - £26,000 per annum Monday to Friday 09:00 - 17:30 Working within the claims team, your role will require you to liaise with individual clients and...

  • Service Advisor Motor Trade Job

    1 month ago

    Staines-upon-Thames, United Kingdom Andy Norman Associates Ltd Full time

    A great opportunity has arisen for an experienced Service Advisor at our clients Branded Main Franchised Dealership based in the Staines area. Previous experience as an Automotive Service Advisor is essential. You will manage the ‘Customers Journey’ throughout the day to the highest level. The OTE for this role is potentially in excess of £39,000...

  • Sales Advisor

    1 month ago

    Newcastle upon Tyne, United Kingdom Switch Advisor Ltd Full time

    Switch Advisor Ltd is looking for a Sales Advisor to join our team! We are a local company that has been in business for over 30 years. We are looking for someone who wants to grow with the company. **Responsibilities**: - Generate new business by networking and promoting Switch Advisor Ltd services to existing customers - Educate customers on Switch...

  • Parts Advisor

    2 weeks ago

    Staines-upon-Thames, United Kingdom Antony James Recruitment Ltd Full time

    My client is looking for a Parts Advisor to join them, dealing with internal and external customers, ordering parts and invoicing you will have experience working in a busy Parts department. You will undertake the receiving and processing of telephone and internet orders, ensuring customer accounts are managed effectively and integration with other...

  • Retail Advisor

    1 day ago

    Staines-upon-Thames, United Kingdom O2 Full time

    Your role As a Part Time Advisor your role is to be a high performing, self-motivated and engaaged team member who is really clear on what great in-store performance and customer service looks like. And working as part of a team to deliver store targets. As part ofa leading brand we offer a differential customer experience. You can play your part in this by...

  • Early Careers and L&d Advisor

    2 days ago

    Staines-upon-Thames, United Kingdom Page Personnel HR Full time

    As the Early Careers and L&D Advisor, you will support the implementation of the Early Careers strategy and ensure our employee experience and values are lived by all early careers team members. **Client Details** Food Production Company. **Description** **The key responsibilities of the Early Careers and L&D Advisor in Staines will be**: **Data...

  • Parts Advisor

    6 days ago

    Staines-upon-Thames, United Kingdom Antony James Recruitment Full time

    My client is looking for a Parts Advisor to join them, dealing with internal and external customers, ordering parts and invoicing you will have experience working in a busy Parts department. You will undertake the receiving and processing of telephone and internet orders, ensuring customer accounts are managed effectively and integration with other...

  • Service Advisor

    1 month ago

    Staines-upon-Thames, Surrey, United Kingdom Andy Norman Associates Ltd Full time

    A great opportunity has arisen for an experienced Service Advisor at our clients Branded Main Franchised Dealership based in the Staines area. Previous experience as an Automotive Service Advisor is essential. Please contact us in confidence, if you don't want your CV to be visible to many other agencies please apply directly via our website, this will avoid...

  • Trainee Sales Advisor

    4 weeks ago

    Staines-upon-Thames, United Kingdom 360 Resourcing Solutions Full time

    **Trainee Sales Advisor - Staines** **Basic: £24,405 OTE: £30,000 - £35,000 (Uncapped)** **Immediate Start is available.** **ESSENTIAL: FULL UK MANUAL DRIVING LICENCE IS REQUIRED** **You will be required to work 5 days over 7, with weekend working essential. Hours of work will be Monday-Friday 10am-7pm, Saturday 9am-6pm and Sunday 10am-5pm** My...

  • Customer Service Advisor

    1 month ago

    Staines-upon-Thames, United Kingdom Olympex Global Full time

    CUSTOMER SERVICE ADVISOR - Olympex Global are a courier company based near London Heathrow Airport and are currently looking for an individual with Air Express Courier industry knowledge & Customer Services Department experience within the UK and global logistics' industry, A confident telephone manner, IT literate and an 'an eye for detail' are the...

  • Parts Advisor

    5 days ago

    Staines-upon-Thames, United Kingdom TrustFord Full time

    Department: - Aftersales, Parts**Location**: - StainesSalary Range: - Hourly rate from £12.91 plus 33 days holiday, Life Assurance and other great Company benefitsContract Type: - Permanent **We enjoy working together and can always rely on each other’s support.** We like the people we work with and respect how good they are at their jobs. We’re...

  • Part Time Sales Advisor

    1 month ago

    Staines-upon-Thames, United Kingdom F.Hinds Full time

    **F.Hinds Staines, Sales Advisor. 25hrs - Wed 7.5hrs, Thurs 7.5hrs, Fri 5hrs (12.30-5.30) and Saturday 5hrs (9-2)** **Duties will include**: - Sales, - Customer Service, - Display work, - Admin tasks, - Stock control, - Cash Handling, - Repairs (Basic Jewellery and Watches) - and other duties Having these varied duties makes the job more interesting and...

  • Full Time Sales Advisor

    1 month ago

    Staines-upon-Thames, United Kingdom F.Hinds Full time

    **F.Hinds Staines: Full Time Sales Advisor, 37.5**hrs Applicant must be available Mon-Sun** **Duties will include**: - Sales, - Customer Service, - Display work, - Admin tasks, - Stock control, - Cash Handling, - Repairs (Basic Jewellery and Watches) - and other duties Having these varied duties makes the job more interesting and satisfying. We also place...

  • Weekend Sales Advisor

    4 weeks ago

    Staines-upon-Thames, United Kingdom F.Hinds Full time

    **F.Hinds Staines 11hrs - **Saturday 12.00-5.30 an Sunday 10.30-4.00** **Duties will include**: - Sales, - Customer Service, - Display work, - Admin tasks, - Stock control, - Cash Handling, - Repairs (Basic Jewellery and Watches) - and other duties Having these varied duties makes the job more interesting and satisfying. We also place high priority on...