Domestic Supervisor

We are looking to recruit self-motivated individual to join the Domestic Department atWorthing Hospitalas a Domestic Supervisor, who can work on their own and/or as part of a team, the post holder will be responsible for managing Domestic staff on a daily basis ensuring National Cleaning Standards are upheld.

The post holder will be responsible for managing Domestic staff on a daily basis, which will include Appraisals, Health and Wellbeing Management, Monitoring Standards, Rotas, Mandatory Training.

Join us at UHSussex, every day is different, you can be the change, better never stops

At UHSussex we’re proud to be at the heart of the NHS. As one of the UK’s largest acute Trusts, we’re a leading example of the excellence, the ambition and the values that have embodied the NHS for over 70 years.

**Improving lives**: We are a vibrant and inclusive organisation, with hardworking, talented and dedicated individuals, who work together towards a common goal, to always put our Patient First. Our mission is summed up by our ‘where better never stops’ motto and no matter the role at UHSussex, you will play a part in driving us forwards and in improving the lives of patients across Sussex. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our wellbeing programme for staff which is extensive and designed to support you when you need it because we know that to look after others we must first look after ourselves.

Communications and Relationship skills
- Maintain the confidentiality of information about patients, staff and other health service business in accordance with Trust Policy.
- Provide effective communication and to support and facilitate all types of meetings which have relevance to the operation of the department
- To aid Hospital staff, visitors and patients when faced with difficult situations caused by third parties, following Trust policies and procedures.
- To be able to communicate sensitive issues when dealing with the deceased family using tact and respect.
- Guide and direct visitors and deal with telephone calls in a helpful and friendly manner, taking written notes of any relevant information
- To investigate and resolve complaints speedily and effectively, keeping a positive image of the department even when feedback is less than positive.
- Take a leading role in any departmental Information Technology initiatives.
- Provide advice and support to the Domestic team.

Qualifications and Experience
- As per Job Specification

Analytical and Judgemental skills
- To maintain effective and efficient records of all Domestic services, observing varying trends and evidencing them to the Senior Domestic Supervisor.
- Communicate daily with all users regarding any variation in services that may be required. Using judgement to rearrange priorities when necessary and in consultation with the Assistant Domestics Manager; implementing contingency plans as appropriate
- Understand and adhere to procedures for dealing with complaints and ensure they are dealt with promptly and sympathetically. Be capable of writing a report of an incident if required to do so.

Planning and Organisational skills
- Attend daily briefing meeting with the Senior Domestic Supervisor, and liaise with other Supervisors. To ensure operational continuity and appraise colleagues of any human resource, disciplinary or logístical problems
- Respond to the bleep and subsequent messages, deploying staff appropriately.
- Planning / scheduling of rosters and appropriate annual leave within the team to ensure the service is well covered at all times.

Please see job description and person specs for full details.