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Trainee Call Centre Customer Service Advisor

4 months ago

Crewe, United Kingdom Xpert Recruitment Solutions Ltd Full time

**IMMEDIATE INTERVIEWS Make this new role your New start January 9th & 16th starts. This is a fantastic Opportunity to Build a career within customer service whilst working for a Global Brand who will help train, develop & progress you**

**Due to expansion & growth we are recruiting additional inbound customer service advisors from a variety of background.**

**All we ask is that you share our passion for customer service and we will train you to do the rest**

**These roles are permanent with excellent training, development & progression.**

**Starting Salary £20930 -£22000**

**The Role**:
As a Customer Service Advisor, you will be responsible for answering inbound calls from customers, answering a variety of questions regarding their product & coming to the best solution for the customer. You will have to be empathetic over the phone and make sure to understand everyone's circumstance and ending the call with a positive outcome for the customer. **(This role involves no sales)**

**Key Responsibilities**:

- Speaking with customers over the phone via inbound calling
- Empathising and engaging with customers, getting them to tell their story and explain their situation
- To deliver a professional and consistent level of customer service
- Provide telephone-based support and guidance to customers
- Keeping internal systems up to date

**Skills & Attributes**:

- Ability to empathise and actively listen to customers
- Previous experience in customer-facing roles
- Ability to communicate with customers clearly and confidently over the phone
- Ability to prioritise and organise workload
- IT Skills

**Job Types**: Full-time, Permanent

**Salary**: £20,932.00-£22,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Private dental insurance
- Referral programme
- Sick pay
- Store discount
- Wellness programme

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Crewe, CW2: reliably commute or plan to relocate before starting work (required)

**Education**:

- GCSE or equivalent (preferred)

Work Location: One location

Reference ID: CDE
Expected start date: 15/01/2024