Customer Experience Officer

4 weeks ago


Worksop, United Kingdom Bassetlaw District Council Full time

**Job profile**:
**Job details**:
**Job details**:

- Job reference
REQ000309
Date posted
29/02/2024
Application closing date
14/03/2024
Location
Worksop
Salary
Salary Grade 4 i.e. £26,421 - £28,770 per annum pro rata
Package
Access to free healthcare cash plan and benefits, 26-32 days holiday package (exclusive of public bank holidays) and option to purchase additional leave. We will double you monthly pension contributions and have family friendly policies.
Contractual hours
22
Basis
Part time
Job category/type
Housing
Attachments
Blank
- **Customer Experience Officer**:

- Job description
- **Part time 22.2 hours per week working Wednesday to Friday.**

**Are you experienced in the investigation of customer complaints and are passionate about making a real difference?**

Bassetlaw District Council own and manage around 6,600 homes in North Nottinghamshire.

We are an ambitious and progressive Council determined to be ranked among the best social housing providers in the Country. We currently have an exciting opportunity available within our growing Customer Experience Team and are looking for an experienced complaint professional to join the team**.**

This is an exciting time for the Customer Experience Team, we are reviewing the current operating model and are changing the way we work to make us more effective. We are looking for an experienced Customer Experience Advisor that will specialise investigation, liaising with customers and able to support in the writing of response letters.

These roles will be key in driving and enhancing our customer/people centric culture, ensuring that customers are heard, understood, and receive an outstanding end to end customer journey that ensures we deliver our corporate strategy, live our values, and provide good effective customer experiences.

**We are looking for people who are**:

- Experienced in the investigation of customer feedback and complaints
- Experienced in multi-channel responses to customer feedback, including social media, googles reviews, letter writing and informal communication methods
- Experience of complaint audits and be able to deal with sensitive and controversial issues in a professional manner.
- Experienced in working in partnership with colleagues and external stakeholders at an operational level.
- Experienced in working alongside and influencing teams and processes to resolve complex issues.
- Experienced in introducing or recommending new or improved services and able to seek improved ways of working
- Previous experience working in the housing sector would be advantageous.
- **It is essential that you have a driving license for this role.**

We will value your contributions, give you access to a free healthcare cash plan and benefits, offer a very generous 26-32 days holiday package (rising incrementally each year) plus public/bank holidays, and give you the option to purchase additional annual leave tax-free. We will double your monthly pension contributions and provide the option to join our shared cost AVC scheme, offer discounted car parking of around £4 per month, and family friendly policies. All new employees will be able to choose a welcome gift from the following options; 4 months free BPL gym membership, 1 year National Trust membership and many more options. We also offer hybrid working arrangements of partial home/office working.

**Previous applicants need not apply.**

**Closing date: 14th March 2024**

**Interview date: To be confirmed



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