Retail Sales Assistant

4 days ago

Sutton Coldfield, United Kingdom Pandora Full time

We are currently seeking a pro-active, results driven Sales Assistant to join the store team on a 24 hour contract. If you’d love to be part of a high performing team who provide world-class service then we'd love to have you join us.
**THE ROLE**
We have an exciting opportunity for a Sales Assistant to join the store team. Sales Assistants work on a rotational shift-basis, including weekends and Bank Holidays
Our Sales Assistants are our brand ambassadors, and the essential link between our products and our customers. Coached by the store management, our Sales Assistants lead the success of the store by influencing sales, excelling in customer service, and sharing their knowledge of the product and brand. The store teams shape the look, feel, and atmosphere of their store. Our stores are often very busy, so really enjoying a fast-paced, sometimes high-pressured sales floor environment is essential.
At PANDORA we are guided by four values:
**We dream**, are visionary and go beyond the obvious. **We dare **to pursue bold ambitions with courage and speed. **We care **deeply about each other, our customers and the planet we all share. Every day we strive to be a fulfilling workplace, where each of us can thrive and contribute, where talents can grow, and **we deliver **on our promises to colleagues, customers, partners and stakeholders.
We are all ambassadors for our brand, and together we make up the Pandora community
**Responsibilities include**:

- Influence and increase sales in a one to one selling environment
- Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, UPT, ATV and productivity
- Build the bond between our brand and our customer, by answering queries, providing exemplary service and adapting your approach depending on individuals personalities and needs
- Learn and confidently share PANDORA product knowledge to maximise sales and provide an unforgettable customer experience. This includes the PANDORA history, production process, our Company values, product composition, trends and best sellers
- Encourage customer loyalty - discussing upcoming collection launches, obtaining customer data by offering e-receipts
- Assisting with product and POS deliveries; unloading and storing in the correct spaces in store
- Complete PANDORA online training modules, to develop yourself and flourish as PANDORA team member, with the support of your Store Manager
- Lead by example; coach and train newer members of the team
- Be a brand and store ambassador by maintaining a stylish and well-presented appearance
- Merchandising the store and maintaining high shop floor standards; taking pride in your environment
- Operating the till system, handling financial transactions including returns and exchanges
- Always being alert while on the shop floor and following company security policies and procedures, to keep the wider team and customers safe

**THE INDIVIDUAL**

We look for passionate and motivated team players. We encourage our team members to express their individuality by styling PANDORA jewellery in their own way, and sharing these ideas with our customers. This means that a love for our product is vital.
- Strong selling skills, with experience in a luxury environment with 1-1 sales experience preferable
- Excellent communicator - Sales Assistants needs to initiate contact and communicate confidently, so articulate spoken English is essential
- Ability to work well under pressure, in a fast-paced, sales driven atmosphere - our stores are often very busy, with long queues of customers waiting to be served
- A positive, “can-do” attitude, an individual who enjoys as working as one part of a successful team
- Customer focused
- Flexible approach; Sales Assistants work on a rotational shift-basis, including weekends and Bank Holidays

**Job Type**: Permanent

**Benefits**:

- Employee discount
- Flexitime

Schedule:

- Day shift

**Experience**:

- Retail sales: 1 year (preferred)
- Retail Shop Assistants & Till Operators: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person

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