Instructor - High Ropes

3 weeks ago

Gloucester, United Kingdom 270 Adventure Ltd Full time

**About us**

270 Adventure Ltd is a small business in Gloucestershire, GL3 4UD. We are professional, agile and agile.

Our work environment includes:

- Casual work attire
- Relaxed atmosphere

**(High Ropes) Ropes Course & Tower**
- Responsible for ensuring all safety briefings and competency assessments are completed satisfactorily by the customers prior to them embarking on the main high ropes course.
- Ensure all customers are embarking on suitable courses within their ability, directing as necessary to ensure smooth running of the courses.
- Act as the ‘Final Say’ for competence assessment for customers and monitor numbers on the courses ensuring safe limits are adhered to.
- Follow all procedures to ensure high ropes are delivered to the highest standard of safety and in line with 270 requirements.
- Provide rescue cover for the High Ropes course as directed on the rota - being fit, available & contactable when on duty
- Direct other High Ropes team members to assist where necessary following the 270 High Ropes rescue procedure.
- Complete all necessary incident paperwork as applicable.
- Undertake all necessary actions to ensure tower, equipment and kit-store are maintained to a high standard and are rubbish / dirt free, in line with company expectations. All areas should be left in a ‘ready to go’ fashion.
- Be an ambassador for 270 Climbing ensuring we deliver a best-in class experience for the customers. Aim to be the named person on any experience reviews.
- Responsible for yourperformance, presentation(uniform) game face and welfare.

Adhere to all H&S procedures and daily / monthly checks - completing all necessary paperwork. Highlight and feedback and issues / defects promptly (suggesting a solution if practical)
- Communicate with the site team - requesting assistance / incidents or issues
- Promote / up-sell additional activities & follow-ons as appropriate and in line with marketing campaigns e.g. Freefall, return visits etc
- Notify the Duty Manager of any Incident and course of action required
- Engage directly and/or indirectly capturing shareable moments, if possible, for social media channel (make sure we take a photo of anything worth talking about) Forward to relevant person to use.

**Visitor Welcome / Reception**
- Provide a seamless welcome to customers. Ensure they are booked onto the booking system and directed to the respective activities.
- Be a key information provider as the first point of contact for our customers - spotting issues and looking to find solutions, escalating where necessary.
- Follow all company procedures for security, cash handling & processing.
- Deliver the food offer - complying with the company food safety policy.

**Mobile**

Working with the Mobile Event Manager, ensure you have everything you require to deliver the event. Ensure you understand the travel arrangements and are briefed and allocated tasks & breaks on the day.
- Be a point of contact at events to ensure we deliver a best-in class experience
- Follow all procedures to ensure events are delivered to the highest standard of safety and in line with customer requirements.
- Follow all procedures for delivery, siting and dismantling of activities, ensuring we are safe to operate.
- Ensure the activity only operates within the agreed limits, stopping if conditions fall outside of this or there is a risk to the customers or team.
- Complete all tasks as directed by the Mobile Event Manager
- Provide active feedback to ensure events are delivered in line with company expectations.
- Report any issues or concerns to your line manager promptly either during or just after the event if unable to resolve in person.

Undertake all necessary actions to ensure vehicles, equipment and storage unit are maintained to a high standard and are rubbish free, in line with company expectations. All vehicles and equipment should be left in a ‘ready to go’ fashion so that it can be taken on the next hire.

Assist with other work activities as appropriate within 270 Climbing.

**Job Type**: Zero hours contract

**Salary**: £10.50 per hour

Expected hours: 7 - 30 per week

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site gym
- On-site parking

Schedule:

- Every weekend
- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to Commute:

- Gloucestershire, GL3 4UD (required)

Ability to Relocate:

- Gloucestershire, GL3 4UD: Relocate before starting work (required)

Work Location: In person

Application deadline: 15/03/2024
Expected start date: 24/03/2024

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