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Maintenance Controller
4 months ago
End Date
Tuesday 05 March 2024
Salary Range
£32,367 - £34,070
Agile Working Options
Flexibility in when hours are worked
Job Description Summary
A full time role based in Watford.
**Job Description**:
- JOB TITLE: Maintenance Controller
- SALARY: £32,367 increasing to £33,982 in April.
- LOCATION: Croxley Business Park - Watford
- HOURS: Full-time
- WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites.
About this Opportunity
Have you worked within the Motor industry within a service delivery role or have a mechanical background. If so, this could be the role for you.
As a Maintenance Controller you’ll be responsible for the co-ordination of vehicle repairers and our suppliers to ensure a cost effective process and to ensure a great customer experience.
You’ll be:
- The first point of resolution for vehicle related topics e.g. Breakdown, SMR, Tyre replacement, downtime management.
- Ensuring calls are answered within required timescales, complete worksheets, monitor downtime cases, Tyre approvals and any other team activity is dealt with efficiently.
- Manage, approve and audit all SMR (service, maintenance & repair) and Tyre requests ensuring adherence to the Tusker Maintenance Policy.
- Ensure all transactions are approved at the lowest possible cost price to Tusker.
About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.
What you’ll need
- Extensive knowledge of the repair and maintenance of motor vehicles (Cars & LCV’s) both combustion engine & electric vehicles.
- Experience of working in a manufacturer’s franchised dealership in both workshop & service desk environments.
- Strong customer service orientation & telephone negotiation / persuasion skills.
- Excellent communication skills with a confident and polite telephone manner
- Experience of working in a cost approval & audit function either in a lease co. or other similar organisation.
About working for us
Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.
We want our people to feel that they belong and can be their best, regardless of background, identity or culture.
We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.
We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Share schemes including free shares
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 24 days’ holiday, with bank holidays on top
- A range of wellbeing initiatives and generous parental leave policies
Ready for a career where you can have a positive impact as you learn, grow and thrive?
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
