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Leisure Bookings Team Leader

4 months ago

Warminster, United Kingdom Center Parcs Full time

With up to 200 indoor and outdoor activities available, Center Parcs is the perfect place for families to try something new together. The Leisure team plays a key role in ensuring families feel confident, safe and happy during their activity, whatever their age or ability.

There are many opportunities in the Leisure team, and our offering of activities continues to grow. From donning an eye patch in Pirate and Princess Adventure, to whizzing around a track in Quad Bike Safari or scaling the forest canopy in Aerial Adventure, our focus is on delivering a quality experience that guests will remember, whether it’s their first or fiftieth time.

**LEISURE BOOKINGS TEAM LEADER | £11.97 per hour**

You will assist the Facilities Management team in delivering a safe and quality operation including, but not exclusively: Court and table hire, equipment hire, Gym, Pottery Studio, Leisure Booking Desk, House of Games and Leisure Bowl.

You will deputise in the absence of an Assistant Manager as deemed necessary for the business. You will assist in maintaining a high standard of guest care, set high standards in building management and motivate and develop team members. You will also take responsibility for driving and developing demand and further opportunities to enhance the commercial management.

**Other duties include**:

- Taking responsibility for staff and product development and the recording of staff hours, holidays and sickness
- Maintaining the highest standard of guest care, building standards and cleanliness in line with company procedures
- Day to day supervision of staff ensuring the smooth running of all facilities
- Dealing with guest queries and complaints when they arise as highlighted on the guest’s questionnaires, comment forms and letters
- Developing and managing demand and capacity during School peak / off peak programmes

**HOURS OF WORK**

You will be contracted to work 150 hours per 4-week period on a flexible basis. This means that your days and hours of work could vary each week, but you will always receive at least your contracted hours each period.

As our village is open 365 days of the year, your working hours will include weekends, public / bank holidays and during Christmas and / or New Year on a rota basis.

**ABOUT YOU**

**Essential requirements**:

- Supervisory experience in managing team and volume activities
- Good basic general education
- Computer literacy including Elite
- Naturally cheerful disposition
- Strong communication skills

**Desirable requirements**:

- Previous work experience of Leisure departments
- Previous team leadership experience or qualifications

**ABOUT THE BENEFITS**

Center Parcs is a fantastic place to work and the benefits are as impressive as they are unique. Here are just a few:

- Colleague Bonus Scheme
- Pension Scheme with Life Assurance
- Colleague Recognition and Reward Scheme - offering a choice of Center Parcs and High Street vouchers
- Free use of our leisure facilities
- Discounted Center Parcs breaks
- 20% discount in our restaurant and retail outlets
- Access to Perks at Work Portal - offering a wide range of retail and leisure discounts
- An Employee Assistance Program - providing support on financial, health and legal matters
- Excellent opportunities for career development and progression with the opportunity to gain externally recognised qualifications

**Closing date**:6th February 2024 at 12 Noon

**Interviews to be held**:Ongoing

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**_ At Center Parcs, everyone’s welcome._**
- We recognise that we’re all at our best when we’re being ourselves. We are committed to building a culture that champions diversity, equity, and inclusion, where everyone is treated fairly and with respect. _We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience._