Operations Coordinator

3 weeks ago

Brighton, United Kingdom Neptik Full time

**Do you have at least 2 years admin/operations experience?**

**Are you an excellent multi-tasker with strong Excel skills and an eye for detail?**

**Would you like to join a rapidly growing International business with headquarters in Brighton?**

**Neptik is a leading lead generation company, headquartered in Brighton UK, with new offices overseas.**

Currently, we are searching for an Operations Coordinator to join our growing team. The successful applicant will be working on multiple projects including; managing client inboxes, monitoring campaigns, proof reading and acting as a point of contact between the UK team and the India team. It’s a varied role and is likely to evolve and change as we transition certain tasks to India and as the business grows.

You don’t need to have experience in our industry, but to excel in this role, you’ll need to be an excellent multi-tasker, with a good understanding of Excel.

You’ll be working with our researchers, our campaign executives and client success managers. We want someone that understands the value of being a team player, is success driven, and has the confidence to manage & prioritise multiple tasks.

**Neptik**:
Neptik is growing rapidly, our headquarters are in Brighton UK and we have new offices overseas. Over the next two years we have a business plan that’s set to see us grow tenfold, and we’re currently looking for experienced team members to be part of making it happen.

For the right person this role offers excellent career opportunities as we believe staff development & training is the key to success. It’s very important that we have positive, healthy, and constructive relationships with all our customers, and each other at work. Being a growing company with huge plans (both commercially and for your career/role development), whilst we have to work hard, we also ensure there’s a great vibe in our workplaces.

**The Operations Coordinator** **role**:
You’ll be acting as a point of contact between the UK team and the India team and initially, you’ll be responsible for setting up our campaigns and managing incoming leads. However, this area of the business is being migrated to our overseas operation in the coming months.

You’ll also be responsible for:

- Managing a few client inboxes.
- Liaising with Client Success Managers and communicating to the research team their data searching tasks.
- Collating invoices, updating the invoice report and handing them over reconciliation.
- Updating the campaign schedule calendar.
- Monitoring outgoing campaigns and ensuring schedules are running correctly.
- Proofreading campaign content and providing feedback.
- Managing holiday and sicknesses via the Bright HR portal.
- Coordinating new client technical setups.
- Managing the Work Report spreadsheet and liaising with different teams to ensure data is available for the client campaigns.
- Liaising with the Client Success Managers during the new client campaign on-boarding process to ensure the operational side of the campaign setup process is completed.

You’ll ideallyhave 2+ years experience of working within an admin/operations role, and will be able to confidently manage multiple projects.
- **Excellent at multitasking**: We need someone that has a structured approach to work, and is able to handle a variety of priorities with calmness, and confidence.
- **Excel skills.** Part of what you will do will involve quality checking data in spreadsheets, format cells, and using formulas and filters to get data in order. Experience in using excel is essential - training will also be given.
- **Computer literacy.** We use a number of different pieces of software to deliver what we do. Whilst our systems are intuitive and user friendly (training will be provided), we need the successful applicant to have experience and be confident in this area.
- **Good communication skills**:Being a great communicator and team player with your colleagues in Brighton and overseas will be essential as you’ll be acting as the point of contact between the two teams.
- **Determination. **We’re an ambitious business and work extremely hard. If you think you’ve got what it takes, and we sound like the type of company you’d like to grow with, then this could be a great opportunity for you.

**Benefits**:

- Salary review after 6 months
- Holiday - 20 days, plus bank holidays, plus an extra day for each year of service (up to 25)
- Pension
- On-site parking
- Access to vouchers and discounts on BrightHR
- 1 day off per year for a community initiative
- Barista grade office coffee
- Croissants Fridays
- Regular staff nights out
- Sea views & a 2 min walk to the beach (great for a lunchtime stroll)

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- Free parking
- Health & wellbeing programme

Schedule:

- Monday to Friday

**Experience**:

- Administrative experience: 2 years (preferred)

Wor

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