Customer Support Executive

2 weeks ago


Barnstaple, United Kingdom Applegate Marketplace Full time

**Title** - Customer Support Executive

**Location** - Roundswell Business Park, Barnstaple (Onsite)

**About the role**
- Develop professional rapport with regular users, keeping in regular contact with them.
- Highlight the benefits of Applegate to new users via multiple channels.
- Maintain accurate records of companies and contacts who use the site.
- Provide website demonstrations via video calls.
- Provide feedback to the marketing department to increase the engagement and activity levels of our users.
- Work collaboratively with your team and other departments to develop innovative ways to build the buyer base.
- Communicate with suppliers to provide feedback on their activity.

**About you**
- Level 3 educated.
- Previous experience working in customer services.
- Easily build rapport and trust instantly with businesspeople.
- A socially active, motivated, and proactive person acting professionally at all times.
- The ability to manage multiple relationships and activities and ensure all work is completed to a high standard.
- Excellent written and verbal communication skills
- Strong attention to detail.
- A willingness to learn and a professional attitude.
- A team player.
- IT literacy - competent with the use of systems.
- Maintaining a database of customer information.

**We offer**
- 25 days holiday per annum plus bank holidays.
- Subsidised CPD/training.
- Company sick pay.
- ‘Refer a friend’ scheme for vacancies.
- Long service awards.
- An employee of the quarter prizes.
- Early finish Friday - 36.5 hours per week, working from 8:45 to 17:15 (Mon to Thurs). 16:15 finish on a Friday.

**About the company**

Established in 1996, Applegate is a trusted purchasing partner and multi-vendor marketplace for over 140,000 established and emerging suppliers and buying decision-makers in the UK. Our AI-powered platform, combined with our friendly human support, matches suppliers with the right buyers and vice versa, even for niche, specialised or hard-to-find products. Applegate is proven to fulfil purchasing needs and lay the foundations to build successful long-term relationships between buyers and suppliers. In recent events, Applegate was acquired by Troy Group, a large buying group based in Exeter and the main sponsor of the Exeter Chiefs kit. This acquisition enables us to enhance the Applegate offering and provide even more exciting progression opportunities to staff.

**Job Types**: Full-time, Permanent

**Salary**: £18,000.00-£21,000.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Flexitime
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location


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