Head of Digital Customer Products

3 months ago

Hove, United Kingdom Legal & General Full time

Your role at a glance

This is a pivotal cross-business opportunity to contribute to lead and enable our ongoing customer self-service product development, to deliver incremental commercial value and maximise customer experience. If you are looking to join a talented, forward-thinking team with a real culture of innovation and growth then please reach out

What you'll be doing
- Leading the analysis and management of demand, including our front door of pipeline requests
- Ensuring our value stream backlogs are strongly influenced by data-led insights, and support progressing in relevant technologies and customer expectations according to wider business strategy
- Delivering commercial targe and value realisation. Leading the measurement of performance across all value streams through detailed analytics and customer feedback
- Producing regular reporting to analyse and demonstrate progress against agreed measure and value delivery
- Working in partnership with the Head of Digital Experience to build a deep understanding of all business unit aspirations and objectives for customer self-service
- Determining, monitoring and reviewing product financials, including costs, staffing requirements, resources and risk, ensuring that there are appropriate and effective governance arrangements in place
- Ensuring that digital customer journeys are constructed with end customers in mind
- Leading a number of Product Owners, Engineering and Architecture SMEs across our customer-facing self-service portfolio with a key focus on aligning developments to create a consistent customer experience

What we're looking for
- A background in Product Ownership or Product Management - you have significant experience in managing digital products and projects within a complex organisation
- You are confident with product lifecycle management, specifically within an Agile environment
- Very strong in stakeholder management, you can identify decision makers and influencers in order to successfully implement target operating models
- Networking and relationship building skills - you drive resolutions forward and network internally and externally with peers to bring insights and add value knowledge
- Significant industry awareness - you are fully abreast of the latest digital technologies and customer trends. You’re confident with regulatory and legislative frameworks for digital product management
- Experience leading high performing teams, with the ability to coach and inspire others drive team members to deliver quantifiable outcomes
- Proficient in the principles, methods, techniques and tools for the preparation and monitoring of budgets to minimise costs and ensure cost-effectiveness

**Benefits**:
When you commit to Legal & General, we’ll commit to you too. That means we’ll recognise and reward your hard work, your performance and your contribution.

If you join us, you’ll get access to some great benefits, including private medical insurance, 30 days holiday (excluding bank holidays), a generous pension scheme, life assurance, and Income Protection. You'll receive a car allowance of 12% of your annual salary, and you can participate in our electric car scheme, which offers employees the option to hire a brand new electric car through tax efficient salary sacrifice. We’re also proud to offer competitive family leave.

You’ll have the opportunity to participate in our annual, performance-related bonus plan and valuable share schemes. And then there are the many discounts we offer that you can take advantage of - both for our own products and at a range of high street stores and online offerings.

About L&G
The brand with the brolly is choosing today to change tomorrow.

Since 1836, we’ve grown to become one of the world's largest asset managers, homebuilders, pension providers and insurance brands.

We’re all here to improve the lives of our customers, build a better society for the long term, and create value for our shareholders - helping to shape a better future for society and the planet.

We need people who share our ambitions, agility and entrepreneurial spirit to help us do it.

At L&G, you’ll find a balance that helps you be your best. Empowered by hybrid working, we’re supported by technology and workplaces that enable us to work effectively wherever we are. We come together in offices to collaborate and connect, and use time at home for individual, focused activities. And, when we achieve great things, we celebrate our success and reward strong performance.

Today, there’s over 10,000 of us, working towards our mission, with plenty of opportunities to grow your career as we grow L&G. Will you join us?

About the business area
Helping over ten million people around the world manage their savings, retirement plans and life insurance requires a lot of people behind-the-scenes. It’s up to us in **L&G Group functions** - which includes our tech and digital teams, Group Finance, HR, Risk and Corporate Co

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