Business Support Administrator

4 weeks ago


City of London, United Kingdom Markel Full time

**Business Support Administrator ( 1 year FTC)**

**London (will consider Leeds or Manchester)**

**£ Competitive & Benefits**

**Do you have experience supporting busy teams?**

**Do you have great administration skills, attention to detail and are able to use your own initiative?**

**Help us manage and improve our Agency/Broker Contracts and Terms Of Business Agreements here at Markel.**

We have an exciting new opportunity for a **Business Support Administrator**to join our Sales Governance and Quality Assurance team within Broker Sales in our London office. We will look at other locations such as Leeds or Manchester. This role is on an initial 1 year FTC.

The team provides:

- Oversight across the various sales channels that the business operates
- Reporting, analytics and insight
- Oversight and support on non-standard commission arrangements and insurance-service-agreements
- Support on delegated-authority relationships
- Management and execution of sales incentive plans (across all channels)
- Quality Assurance and Peer review management

You’ll work in a team of 3 other people and it is anticipated that this team may grow further in headcount during the next 12 months as the roles and responsibilities of the team continue to expand in line with business growth. This role is all about improvingand managing our Terms of Business Agreements (TOBA’s) within National Markets UK and the broker agencies that are created as a result.

**If you’re looking to foster your career working for a global insurance company then this may be the role for you**

**What you’ll be doing**:

- Being the first Point Of Contact for all matters to do with agencies / TOBAs
- Ensuring that all brokers we transact with have a current TOBA and associated documents are on file
- Ensure brokers undergo due diligence/ financial health checks on an ongoing basis
- Ensure they are monitored for performance in line with agreed criteria
- Collaborating with other partners in the TOBA / agency space - including, for example, colleagues in Legal, Compliance, Finance, Delegated, Data, Business Development, Strategic Partners Team, ECIC, BTE and Partnerships channel
- Ensuring consistency of TOBA related documentation being used within NMUK
- Providing insightful reporting on our TOBA and agency management
- Initially, perhaps for the first 6 months of the role, activities will include establishing practices and procedures that will support our intentions and aspirations around managing TOBAs and agencies. This will be a transition phase whilst we create theconditions for business as usual (BAU)
- Be flexible enough to be integral to a small team whilst collaborating with a large number of colleagues across a larger business

**What we’re looking for**:

- Strong administrative skills and experience of supporting a busy team
- Good written and spoken skills
- Strong MS office skills - particularly Excel
- Be able to work on your own initiative as well as with other colleagues
- Having an enquiring mindset and creative approach that help to find solutions when working in areas that have not been addressed before
- Good attention to detail, accuracy and ability to work unsupervised
- Insurance sector knowledge would be a benefit

**About Markel**:
Markel Corporation (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

In each of our businesses, we seek to deliver innovative products and adaptable customer service so that we can be a market leader. Our time horizon is long-term, our approach is disciplined, and our focus is on continuously improving the quality of thecustomer experience.

**What’s in it for you?**
- A very competitive basic salary plus bonus & benefits.
- 25 days’ holiday plus Bank Holidays, with the opportunity to buy / sell extra leave.
- Voluntary benefits designed to suit your lifestyle - from discounts and cash back on retail and socialising, to health & wellbeing, travel and technology.
- The possibility of working from both the office and from home (hybrid), flexible working or other options are available.
- You’ll get the chance to follow your chosen career path anywhere within Markel.
- You’ll be joining a global network of experienced, innovative and dedicated individuals across multiple teams and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do justthat.
- Company matched pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, a cycle2work scheme, season ticket loan, Employee Assistance Programme (EAP), parental, adoption and shared parental leave pay andplenty more.

**What we hope you’ll do next**:



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