Head of Proposition Innovation and Strategy

2 weeks ago

Edinburgh, United Kingdom Royal London Group Full time

**Job Title**: Head of Proposition Innovation and Strategy

**Contract Type**: Permanent

**Location**: Edinburgh, Glasgow, Nether Alderley or London

**Closing date**: 6th March 2023

About the role

As Head of Proposition (Innovation and Strategy) you will be responsible for leading the exploration of new and improved propositions, often due to emerging customer needs, evolving strategy and/or regulatory changes. We are looking for someone who is future focused, deeply understands customers and advisers, and has the technical and leadership expertise to develop and drive ideas into a business case and on to a live proposition, working with key stakeholders through the process.

Key responsibilities

Research and develop new propositions / ideas to help Royal London better meet customer and adviser needs; and to achieve its strategy to be an insight-led modern mutual, growing sustainably by deepening customer relationships
Use customer and adviser insight effectively to truly understand their needs and then the effectiveness of potential solutions to meet those needs
Collaborate and consult with internal stakeholders to optimise ideas and maximise the potential for successful delivery
Horizon-scan through industry events, regulatory engagement, technology partners, and other means to understand trends and to inform ideas and business cases
Understand the impact of changes in the wider market - adviser and customer needs, legislative, competitive, social, and technological - and use this knowledge to inform concept development and analysis
Understand and communicate the commercial viability of new concepts and the factors that drive the commercial impacts
Understand and communicate the risks involved with any new concept, the scale of potential impact, and the options available to mitigate the risks as far as possible
Effectively and confidently communicate the proposition concepts, how it meets customer and commercial needs
Use strong judgement to focus time on the most important opportunities and to make recommendations on which concepts to progress

Criteria

Strong customer focus and skill to gather insight required to understand customer and adviser needs
Strong expertise of relevant products, processes and markets, maintaining up to date knowledge and including understanding of competitors’ propositions and strategies
Strong commercial ability and judgement
Experience in innovation and proposition development, for example using Design Thinking, Agile, or equivalent techniques
Ability to influence at a senior level, based on solid understanding of products, strategy and business direction, and excellent communication skills
A strong collaborative and consultative approach to develop and drive ideas
A natural ability to think strategically and creatively

What we offer

We've always been proud to reward our employees by offering a number of great benefits including:
A generous group pension scheme (up to 14% matching employer contribution)
28 days annual leave plus bank holidays with the option to buy/sell up to 5 days
Annual company and performance based bonus
Life assurance (up to 8 x annual salary)
Enhanced parental leave policies
Private medical insurance
Employee Assistance Programme - Access 24/7 to confidential health, legal & financial advice

Full details can be found on our benefits page

About Royal London

Royal London is the largest mutual life insurance, pensions and investment company in the UK. Since its foundation 160 years ago, Royal London has supported millions of people to protect and provide for themselves and their families.

At Royal London, our People Promise is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This promise has been at the heart of our approach to hybrid working, ensuing a balance of time working in our offices, supporting the culture of collaboration and inclusion and some working time from home, so we can all continue to benefit from the flexibility this brings. Our hybrid working approach is built around our mutual mindset, thinking about what is good for us as individuals (the ‘me’) and in the context of what is right for our customers, our colleagues and The Royal London group (the ‘we’). Together we belong
- collaborate - learn and perform.

Our expectation is that colleagues working in hybrid roles will come into the office for 50% of their time, and the rest from home. We want to be as consistent as we can with our approach but we also appreciate some colleagues need adjustments based on personal circumstances. (e.g. to support a disability, or caring responsibility) and / or may wish to formally seek a flexible working pattern in line with our flexible working policy.

We appreciate the world of work continues to evolve and we will continue to listen to our colleagues views on this whilst ensuring our on-going approach is right for our business and customers
We are an equal opportunities employer. We work hard t

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