Customer Service Assistant

3 weeks ago

Wigan, United Kingdom Oldham Council Full time

**Wigan Council**

***

**Shevington Library**

**Gathurst Lane**

**Shevington**

**Wigan**

**WN6 8HA**

**Salary: Grade 4, £10,162 - £10,682 per annum. £12.18 - £12.80 per hour**

**16 hours per week**

**Working hours are varied, dependant on contracted hours and location but will be worked between the hours of 08.50am and 17.10pm Monday to Friday with Saturday working required between 08.50am and 14.10pm on a two week rota basis.**

**Your role**:
Customer Experience and Support deliver a variety of services from Wigan Borough’s libraries.

As first point of contact for customers, your digital skills are key as you will actively support, model and demonstrate the benefits of using online services as the primary customer access channel to help build self-reliance, and support vulnerable customers.

You will signpost customers to gain access to appropriate services which will enable them to make positive life changes, gain employment and work towards building self-reliance, improving their health and well-being and independence. You will support and facilitate library events and activities, ensuring attendees experience an enjoyable and memorable visit. You will maintain operational functions within the library offering quality resources and information.

**About you**:
You will be passionate about providing excellent customer service provision and be enthusiastic in promoting our libraries offer to customers. Your positive outlook, excellent teamwork qualities and flexibility in your approach will enable you to work closely with colleagues, partners, community groups and volunteers to provide an enhanced service for our residents of all ages.

You will be capable of actively seeking information to resolve customer enquiries, using own initiative and appropriate research tools and techniques. You will have the ability to take accountability for your day-to-day workload ensuring quantity and quality of work is in line with performance criteria.

**About us**:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards and has recently published The Deal 2030, our ambitious plan for our borough. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.

This is a fantastic opportunity to be part of a dynamic and highly driven team, working closely alongside communities and partners across libraries in the Borough, to ensure buildings are vibrant community assets.

In Customer Experience and Support we focus on our customers and understand their needs. We make change happen through innovative thinking, redesigning services and recognising areas for improvement. As the first point of contact we are the ‘face’ of the council and pride ourselves on a right first-time approach for our customers.

If you have excellent communication and digital skills, knowledge and experience of working with customers, together with the drive to support the residents of Wigan borough then we would like to hear from you.

Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home (My Place), the office (Our Place) or the community (Your Place). We like to thank our employees for their hard work and commitment by giving them the opportunity to access a range of exclusive rewards and benefits click here to find out more about working for #TeamWigan.

To view the details relating to this position, please click the links below:
Job Specification

Privacy Notice

**Interview date: Week Commencing Monday 4th March 2024**

**salary from**

***

£10,162

**contract**

***

permanent

**working hours**

***

part time

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- 11 59 pm
- 26th Feb 2024

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