Current jobs related to Credit Controller - Torquay - Francis Clark LLP

**In a nutshell**:
Our friendly, well respected Finance team are looking for a new member to join them in Torquay. As part of the Credit Control Team, you'll provide an accurate and efficient service to both our internal and external customers.

**What you'll be doing day to day**:
Working in a close-knit team of 7 credit controllers you will:

- Communicate with clients regarding outstanding debts and assisting them in settling amounts owed
- Liaise with partners and colleagues regarding individual debts, advising them of the best course of action
- Identify slow moving accounts and escalating them for case management
- Ensure an accurate record of progress is maintained
- Assist clients in paying amounts due by processing credit card payments, setting up direct debit payment plans or facilitating alternative payment arrangements
- Support the identification of receipts to invoices and credit notes
- Help set credit limits to manage client exposure
- Provide a professional and effective service to internal and external customers
- Acting as ambassador for the finance department and assist others areas of the central finance team as required

**About you**:

- Experience of working in a credit control environment
- Strong negotiation skills, with the ability to assess issues and be assertive / firm with clients as required
- Excellent communication skills, telephone manner and interpersonal skills
- Possess good administration, planning, organising and time management skills
- A working knowledge of debt collection escalation procedures
- Competent using MS Word and Outlook with the ability to learn new software
- Able to build positive relationships
- Able to investigate, respond to and progress issues/queries to a successful conclusion within a reasonable timescale

**Why work at PKF Francis Clark**:
We’re the largest firm of independent chartered accountants and business advisors in South West England. We have nine offices in Bristol, Exeter, Plymouth, Poole, Salisbury, Southampton, Taunton, Torquay and Truro.

The firm, which celebrated its centenary in 2019, has annual revenue of over £65 million and a 900-strong team based across our offices. Our continuing growth offers you the opportunity to expand and develop your career in a direction that interests you.

We offer a supportive and flexible culture, taking your career seriously to enable you to be the best you can be. Since September 2022, PKF Francis Clark has been certified as a Great Place to Work.

We work hard to ensure that ours is a culture where you can be yourself, develop and be part of a forward-thinking team that makes brilliant things happen. We ranked as one of the UK’s Best Workplaces in 2023, and again in 2024 when we rose nine places to 24th in the list of the UK’s Best Workplaces (Large Organisations).

We’ve also been ranked 46th out of 89 in the UK’s Best Workplaces for Women 2023 (Large Organisations) and 40th out of 79 in the UK’s Best Workplaces for Wellbeing 2023 (Large Organisations). PKF Francis Clark has been highlighted as a top achiever among the UK’s Best Workplaces in Consulting & Professional Services by workplace culture experts Great Place to Work.

And in recognition of our outstanding training programmes for graduates, school leavers and career changers, we’re ranked 28th among England’s Top 100 Apprenticeship Employers by the Department of Education and High Fliers Research.

Whilst we’re proudly independent, PKF Francis Clark is a member of the PKF Global family of firms, which together are ranked as the 12th largest provider of accountancy services in the UK by Accountancy Age. As part of a global community of business advisors in 150 countries, the opportunities to expand your horizons by connecting with PKF colleagues around the world are endless.

**Your core benefits**:
**Financial benefits**:

- Pension
- Group life assurance - up to four times your core salary
- Group income protection
- Health cash plan to help cover the costs of everyday healthcare

**Health & Wellbeing benefits**:

- Option to buy 5 extra days holiday*
- Counselling and support for you and your immediate family
- Virtual GP for you and your immediate family
- Cycle to work*

**Other benefits**:

- Medicash Extras providing you with shopping and gym discounts
- Gifts for career and family milestones
- One volunteering day per year to support local organisations
- Emergency funding from the Francis Clark Charitable Foundation

Please note