Platform Supervisor

Be part of something rewarding, by joining Greater Anglia you’ll be helping our customers get from A to B. With a colleague of over 2,500, we operate a busy commuter service from London Liverpool Street to destinations across the east of England.

We have an excellent opportunity within our Customer Service Team at Tottenham Hale for a Platform Supervisor (Relief).

The Role

The purpose of this role is to provide a safe environment whilst delivering excellent customer service and seeking opportunities to enhance the customer experience at our station.

Creating a welcoming environment whilst providing pro-active assistance to our customers on and off trains is an important aspect in this role.

This colleague will be responsible for managing the platform team in all matters regarding safety, security, and safe punctual dispatch of trains, whilst working in accordance with the rule book and operational standards.

This is a safety critical role and you will be responsible for the dispatch and marshalling of trains.

Full uniform will be provided, to ensure that you embrace our values and brand as a business.

What we are looking for

Excellent customer service and interpersonal skills are crucial for this role. This role will require you to remain calm under pressure whilst maintaining integrity at all times. You must be flexible (in your working hours).

Previous experience dispatching trains will be highly regarded.

To succeed in this role, we are looking for people who can bring our four behaviours to life in your everyday work:

- Genuinebe welcoming, customer-centric and respectful
- Professionalbe solution-oriented, accountable and delivering to promises
- Proactivebe progressive, innovative and decisive
- Inclusivebe connected in your thinking, empathetic and promote diversity