Customer Service Delivery Planner

3 days ago


Sheffield, United Kingdom Forged Solutions Group Full time

Customer Service Delivery Planner River Don x2 37 Hours per Week
Main Purpose of the Role
The Customer Services Delivery Planner works within the Supply Chain Team, reporting into the Customer Service Delivery Manager and is responsible for the management of the orderbook aligned to capacity and customer demand. Working closely with the Master Schedulers and Operations teams and ensuring effective customer communication

Key Objectives of the Role:
 Orderbook Management (Reviewing impacts to schedule changes before acceptance, ensuring proactive and effective customer communication of issues/risks)
 Delivery risk identification and mitigation, i.e. RM delivery slippages, Frozen Routes, Customer Approvals, Outages, Quality issues.
 Key Customer Contact for a range of specific customers/Customer relationship management
 Key interface between Customer, Supply Chain and Operations
 Management of On-Time Delivery and Arrears
 Understanding of the manufacturing processes
 Customer LOBs/Updates
 Quality/Technical/Concessions Approvals
 RM/WIP/FG stock control/safety stock reviews
 Adhoc Planning duties to support the MS’s and CSDM
 Basic knowledge of customer contracts

The Applicant;
 Degree Qualified preferred or equivalent relevant experience
 Previous experience in a customer facing role
 Planning/Scheduling/ S&OP experience desirable
 Use of MRP/ERP systems (Tropos)
 Excellent written, verbal and presentation skills
 Strong Customer and Operational focus
 Proven ability to build and maintain productive cross-functional relationships excellent communications and interpersonal skills
 Experience working within a Manufacturing or similar fast paced environment

Open until Filled



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