Donation Centre Assistant

1 day ago


Colchester, United Kingdom St Helena Hospice Full time

St Helena Hospice is seeking a Donation Centre Assistant, to work in the Retail team on a permanent contract. The role is for a 37.5 hours per week, working on a rota basis, 5 days out of 7. This is a physically demanding role and will at times require movement of stock, within the Donation Centre, on the vans and at our shops. A full manual driving licence is required.

As the Donation Centre is open 7 days a week, this role will include working some weekends and Bank Holidays.

**Main Duties of the Job**:
The key priorities of a Donation Centre Assistant are:

- To undertake a range of duties as allocated by Donation Centre Manager to ensure an efficient warehousing process
- To greet customers donating to St Helena via the Donation Centre demonstrating excellent customer service to represent the organisation in a positive manner and promote any events
- Supervising and supporting volunteers working at the donation centre. Working in the designated zones (reception, sorting room etc.) and completing all duties as requested.
- Ensuring all donors are asked about Gift Aid to maximize the number of new sign ups and repeat customers to the Gift Aid Scheme.
- All Gift Aid donations to be prioritised ,sorted, processed and distributed appropriately.
- To ensure all items once donated are moved efficiently into the correct location in the warehouse stock system.
- Ensuring all stock areas are kept clear & tidy for ease of product selection and in line with Health & Safety requirements.

On occasion you may be required to drive a St Helena Luton van to deliver and collect stock to and from our shops as well as other ad hoc collections from corporate businesses.
- To attend supervisions and meetings with Donation Centre Manager and/or Assistant Manager to ensure understanding of the role, to develop new ways of working and to give feedback and ensure open lines of communication.
- To be able to identify possible high value or collectible items which may need forwarding to our Ecommerce department or high end shops where the item would achieve a higher profit.
- To help organise and attend to janitorial duties for the Donation Centre site.

**About us**:
St Helena Hospices’ core values and behaviours will be embedded in our recruitment, our training and development review and our decision making process.

St Helena provides a friendly, supportive and positive working environment across all our sites and diverse teams. We are an ambitious organisation determined to make a difference to local people across north Essex who face incurable illness and bereavement. That means working with us is a demanding but hugely fulfilling experience.

In return we offer;
- A competitive and progressive salary.
- Group Pension Plan
- At Least 27 days Annual Leave, plus statutory Bank Holidays
- Employee Assistance and Wellbeing support
- Free on site parking

**Job Types**: Permanent, Full-time

**Salary**: £18,822.28 per year

**Benefits**:

- Free parking
- On-site parking
- Sick pay
- Wellness programme
- Work from home

Work Location: One location



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