Customer Operations Agent

2 months ago


Kingston upon Hull, United Kingdom DP World Full time

P&O Ferries are proudly part of the DP World family; with over 150 different businesses across over 40 countries and are a world leading enabler of global trade.

A household name for over 180 years, P&O Ferries have a rich heritage in ferry services. Our ships sail across the English Channel, North Sea & Irish Sea and we employ almost 2000 people.

**P&O Ferries are looking to recruit a number of Customer Operations Agents (Quay) based in Hull**

In this role you will support the management team to deliver cost effective port operations to both internal and external customers and you will be responsible for assisting with the ships departing consistently on time or earlier.

**Location: Hull, this role will involve shifts including weekends, days or nights and you will be working outside in a wide range of weather conditions.**

Key responsibilities:
**About you**:

- To discharge and load RoRo cargo in a safe and efficient manner, working to ensure optimal capacity.
- To secure and unsecure cargo onboard vessels in a controlled, timely and safe manner to ensure that all lashing equipment is correctly stowed.
- Marshalling of accompanied vehicles in safe manner
- Delivery and collection of passenger baggage to and from vessels

**Key skills**:

- To have proven experience in driving RoRo Tractors AND/OR the aptitude to pass in-house training.
- Hold a full clean driving licence.
- Have a level of understanding of Health and Safety
- Desirable not essential - previous experience of working in a port operation environment. Desirable not essential - HGV Class 1 Licence.

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and that starts with finding connections with who you work with.

When we recruit, we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion, or neurodiversity. **#pando #LI-DNI


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