Customer Operations Agent

2 weeks ago

Kingston Upon Thames, United Kingdom P&O Ferries Full time

Here at P&O Ferries we are recruiting for a Customer Operations Agent within our Tourist Team based in Hull.

With the exciting news of 2 new ships joining our fleet in 2023 plus the support of our DP World family there are never been a better time to join us

The main purpose of this role is to support the management team to deliver a cost effective, customer focused check in and disembarkation service to our tourist passengers. You will be a customer focused individual who is happy to work in varied weatherconditions and be flexible in your approach

**What you’ll be doing**
- Marshalling passengers, in conjunction with Government agencies (Customs, Immigration, Special Branch), delivering a high standard of customer service.
- To check-in passengers, in conjunction with Government agencies (Customs, Immigration, Special Branch), delivering a high standard of customer service.
- To create and assist in both booking and enquiries of travelling customers
- To process cash transactions, receiving payment by cash and credit/debit card in accordance with correct company procedures
- To assist with the embarkation and disembarkation of vessels whether customers have travelled by vehicle or foot giving clear direction.
- To check all boarding cards and travel documentation in line with statutory authority requirements.

**About you**:

- Able to demonstrate effective, clear verbal communication skills
- Able to deliver a high standard of customer service, with a pro-active approach
- Ability to work under pressure and remain calm
- Excellent timekeeping
- Good Health & Safety awareness
- Clean valid full driving licence (desirable not essential)

At P&O Ferries we want you to be you. Not only will that make us stronger but will allow us to bring authenticity to everything we do. We know our customers come from all walks of life and so do our employees. We are all about connecting the world and thatstarts with finding connections with who you work with.

When we recruit we want to you to bring your whole self to work and we are working towards increasing diversity across all of our employees. We know we cannot be the best unless we recruit the best regardless of race, gender, sexual orientation, gender identityor expression, lifestyle, age, educational background, national origin, religion or neurodiversity

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