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Communications Officer

4 months ago

Manchester, United Kingdom Express Solicitors Full time

Established in 2000, Express Solicitors is an award-winning law firm that deals personal injury and clinical negligence claims. Based in Manchester, we serve clients nationwide. We are proud of the work we do helping injured people, and this is our core business.

We are currently ranked 93 in the Top 200 UK Law firms and are a Legal 500 Recognised Leading Firm for both Personal Injury and Clinical Negligence. We have a 5-star ranking with Trust Pilot from over 4,500 reviews, which, coming from our clients, means a lot to us.

**The Role**

The Communications Officer position is a newly created role supporting Express Solicitors during a period of significant growth and acquisition. The post holder will provide communications support to the Head of Marketing and Communications, with a particular focus on sourcing quality stories and, writing and publishing case studies and other suitable editorial content for our internal newsletter, media releases and for social media in line with our external communications strategy.

This role requires close working with our digital marketing partners, as well as establishing excellent working relationships with other departments and teams. This is a role with excellent development prospects as you will be the communications point of contact providing advice in the absence of the Head of Marketing and Communications.

This role requires attention to detail and excellent organisational abilities. You will need to respond to enquiries promptly and efficiently. Experience creating and scheduling social media content and posts and website CMS skills would be an advantage.

**Responsibilities**
- To support the effective delivery of our communications and brand strategy, helping to drive and deliver growth.
- To be the communications point of contact including for our Partners in the absence of the Head of Marketing and Communications.
- To help compile reports and other evidence, showing the effectiveness of communications activities including reviewing and circulating a press summary report on key media coverage.
- To be staff’s point of contact for internal news and updates, with responsibility for our internal newsletter and other internal briefings, working closely with HR and other teams.
- To support our company events, as requested by HR and by the Head of Marketing and Communications.
- To liaise with the media, responding to press enquiries and if requested writing media releases for distribution to local, regional and national press.
- To source, write and create content for the website and other platforms as directed by the Head of Marketing and Communications and in collaboration with our digital marketing partner agencies.
- To secure and create engaging, relevant and professional social media content including making effective use of photography and video, responding to enquiries on social media if needed and in line with agreed messaging.
- To edit content to maintain our tone of voice and appropriate format for the channel.
- To create new content such as case studies and articles from seminars and other existing content.
- To work with our SEO partner on the company’s websites and CMS, ensuring content meets agreed editorial standards as well as technical requirements for tagging and search engine optimisation.
- Ensure content on our marketing platforms and channels is accurate and updated by content owners according to an agreed schedule.
- Ensuring marketing materials and all branded items are up to date and well stocked.
- Ensure content on our marketing platforms and channels is accurate and updated by content owners according to a schedule.

**Relationships**
- To form effective relationships with external suppliers such as marketing and design agencies, responding to their enquiries and following up actions in good time.
- Effective working relationships with all staff and teams, including HR and being the point of contact for sharing good news internally.

**About You**
- Educated to degree level (or equivalent) qualification.
- At least two years marketing, communications or journalism experience.
- Experience writing and creating content for social media would be an advantage.
- Excellent written English, grammar and attention to detail is essential.
- An eye for a story or for an engaging social media post, that supports our strategic objectives.
- Superb organisational skills and ability to manage own and others’ time.
- Excellent communicator with great interpersonal skills, and a can-do, roll-up sleeves attitude.
- Excellent listening skills, able to take feedback on board and respond appropriately.
- Willingness to undertake any specific training when required to do so and overall to have a responsibility towards self-development.
- Excellent digital technology skills including photography, video capture/editing, social media and website CMS management and have the related software knowledge and capabilities.
- Ability to work to deadlin