Clinician Associate

2 months ago

Bournemouth, United Kingdom Vitality Full time

**About The Role**:
Hybrid role - 2 days a week in the office, 3 days a week at home.

**Overall Job Purpose**

The Clinician Associate will be responsible for the execution of a variety of clinician management functions, including clinician fee negotiation, contracting, clinician recognition, and investigating clinician related complaints. Engagement with, and contracting of clinicians is super important to help us build strong clinician relationships.

The Clinician Associate will drive forward our innovative clinician service, they will understand all team functions from the ground up and provide an outstanding service.

The Clinician Associate will report to the Team Manager, and work within the Clinician Management Team to ensure we are getting the best quality and value for our members. They will maintain excellent working relationships with all business areas, whilst recognising the needs of the clinicians providing our medical treatment.

**Accountabilities**
- Provide a professional standard of service for our clinicians, who we fund to provide care for our members
- Carry out administrative team functions using our systems and Microsoft Office
- Maintain excellent working relationships with all business areas, whilst recognising the needs of clinicians
- Achieve set targets for productivity and quality
- Assist clinicians by addressing their requests and resolving queries
- Actively contribute towards the overall development of the team and department
- Deal with difficult conversations, maintaining a positive attitude and promoting the company

**Skills Required**:

- Previous experience in a customer-facing role
- Ability to work from home, learn and receive training virtually
- PC literate with excellent knowledge of Word and Excel
- Excellent verbal and written communication skills
- A desire to self-develop in all areas pertinent to the role

**About Us**:
Vitality is an award-winning, dynamic and vibrant financial services provider, with a ground-breaking vision for the future, where individuals are enabled to succeed and are rewarded and recognised for their contribution to our business. We’re the UK insurer and investment provider that rewards people for positive lifestyle choices - a key element of our Shared-value model. With 1.4m UK members and more than 25m globally, we’re out to make the world a healthier, happier place. This applies as much to our people as it does to our members.

Working for Vitality, you'll experience an exciting mix of creativity and innovation, within a framework of challenging objectives and a passion for delivering the best. We think work should be fun and sociable, and we want our people to get the most out of every day. Our people are chosen for their skills, knowledge, enthusiasm and attitude but above all, their belief that anything can be achieved. Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It’s what we call offering shared values, because a healthy happy team is good for us, good for our members and good for you.

Find out why people love being part of the Vitality Team

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