Customer Service Advisor
7 months ago
Overview:
**Responsibilities**:
- Utilise Hubspot or similar to manage customer accounts, update information, and track orders
- Analyse customer needs to recommend appropriate solutions or products
- Investigate and resolve customer complaints or issues promptly
- Maintain accurate records of customer interactions and transactions
- Collaborate with other departments to ensure seamless customer experience
**Skills**:
- Proficient in using Hubspot or similar CRM software
- Excellent communication skills, both written and verbal
- Strong analytical abilities to understand customer requirements and provide suitable solutions
- Ability to work well under pressure in a fast-paced environment
- Prior experience in the homeware industry is advantageous
Join our team as a Client Service Representative and be part of a dynamic environment where your skills are valued, and opportunities for growth are available.
Pay: From £12.00 per hour
Expected hours: No less than 37.5 per week
**Benefits**:
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Profit sharing
- Work from home
Schedule:
- 8 hour shift
- Holidays
- Monday to Friday
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Yearly bonus
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
Reference ID: NOS1-Client services rep
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