Enforcement Support Assistant
4 days ago
**About CDER Group**
- UK market leading technical debt collections & enforcement group
- No. 1 in Road User Charging: Highways England, Transport for London
- Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency
- 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough
- 150+ Local Authority clients
- People and technology centric business
- Advanced unique business operating software platform
**Introduction**
The Enforcement Support Assistant provides essential administration and support to CDER Enforcement Agents working in the field.
The Enforcement Support Assistant will assist in key administrative duties to help with the smooth running of the Enforcement Support Department.
The working role is Saturday and Sunday from 07:30am - 15:30pm and is based at home, however attendance is required in our Darlington office Monday - Friday for training purposes.
**Responsibilities**
- Completing Enforcement Agent / System generated Tasks and Alerts ensuring these are resolved within SLA
- Making and receiving calls to Enforcement Agents and answering their questions and queries
- Liaise directly with the Enforcement Support Supervisor and Internal Operations manager
- Oversee the removal of goods process and manage the necessary correspondence to customers
- Co-ordinate and manage day to day EA requirements including vehicle requirements, clamp orders, stationary etc
- Undertake any reasonable request or task as requested
**Personal qualities, experience and skills**
- Willingness to work flexible hours
- Excellent verbal and written communication skills
- Self-motivated with the ability to work under pressure, in difficult situations, work independently and as part of a team
- Excellent knowledge of Microsoft Software systems
- It would be desirable, but not essential, to have knowledge of the Enforcement Agent industry and Taking Control of Goods regulations.
**Benefits**
- Gym membership contribution
- Free fruit each Monday morning
- Company pension
- Employee discounts
- Employee assistance programme
- Company sick pay
- Referral programme
- Additional leave
- Store discounts
- Casual dress
- Free onsite parking
- Travel loans
- Cycle to work scheme
- Long service awards
- Charity volunteering
- Regular subsidised social events
CDER Group are proud to be an Equal Opportunities Employer. We celebrate diversity and equal opportunities and are committed to creating an inclusive environment for all employees that represents a variety of backgrounds, perspectives and skills.
If you require any assistance or accommodation due to a disability, please contact the HR department.
**Job Type**: Permanent
**Salary**: From £10.90 per hour
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discount
- Wellness programme
Schedule:
- Weekends only
Work Location: One location
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