Administrator/receptionist

4 weeks ago

London, United Kingdom West London NHS Trust Full time

We are seeking a dynamic, welcoming, friendly, highly organised Administrator and Receptionist to support our Child and Adolescent Mental Health Services at Hammersmith and Fulham CAMHS.

Your role will include dealing with queries from service users, relatives, other members of the public and professionals. You will also have an important role in helping the service to run efficiently in a busy and often demanding environment.

This role will involve frontline tasks, including dealing with visitors, telephone enquiries, booking rooms, making appointments, reception duties, data entry, and using the in-house IT systems.

Assisting with booking in patients for clinics, entering and processing of referrals, processing of letters for clinical team. There will be other general administrative tasks involved to support the CAMHS team.

**To be successful in this role**:

- You will have excellent written and verbal communication skills
- Excellent organisational skills
- You will have a good telephone manner
- Computer literate and demonstrate good working knowledge of Microsoft Office
- You will be able to work autonomously and as part of an effective team
- You will have excellent attention to detail
- Previous reception experience

In return we will offer you support, supervision, training and the opportunity for personal development.

The post holder will be required to work 37.5 hours a week from 9am - 5.00pm.

You must be able demonstrate the Trust values, the responsibilities of the job description and person specification.

West London NHS Trust is one of the most diverse providers of mental health, community and social care in the UK.

Our 3,982 staff care for people in hospital and in the community, helping them to recover and go on to lead full and productive lives. We aim to be the best organisation of our kind in the country.

We provide care and treatment for more than 800,000 people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow, delivering services in the community (at home, in GP surgeries and care homes), hospital, specialist clinics and forensic (secure) units.

We’re rated good overall by the Care Quality Commission (CQC).

Together, we’re committed to promoting hope and wellbeing, working with patients, service users, carers, families and partners across the communities we serve.

We are keen to ensure that our workforce reflects the community it serves, particularly in terms of ethnicity, gender, disability, LGBTQ+ and experience of mental illness.

We are seeking a dynamic, welcoming, friendly, highly organised Administrator and Receptionist to support our Child and Adolescent Mental Health Services at Hammersmith and Fulham CAMHS.

Your role will include dealing with queries from service users, relatives, other members of the public and professionals. You will also have an important role in helping the service to run efficiently in a busy and often demanding environment.

This role will involve frontline tasks, including dealing with visitors, telephone enquiries, booking rooms, making appointments, reception duties, data entry, and using the in-house IT systems.

Assisting with booking in patients for clinics, entering and processing of referrals, processing of letters for clinical team. There will be other general administrative tasks involved to support the CAMHS team.

Please see detailed Job Description attached

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