Support & Infrastructure Specialist

4 weeks ago


Milton Keynes, United Kingdom MetroRod Ltd Full time

**Support & Infrastructure Specialist**
**Franchise Brands**
**Location - Milton Keynes**
**Full time permanent**
**Salary £35-40K DOE + benefits**
**Hybrid**

We are looking for an experienced Support & Infrastructure Specialist for our business, Franchise Brands.

Franchise Brands is an international, multi-brand franchisor focused on building market-leading businesses primarily via a franchise model. The Group currently has a combined network of over 625 franchisees across seven franchise brands in the UK, North America and Europe.

Franchise Brands’ focus is on B2B van-based reactive and planned services. The Company owns several market-leading brands with long trading histories, including Pirtek in Europe, Metro Rod, Metro Plumb, and Filta all of which benefit from the Group’s central support services, in particular technology, marketing, and finance. At the heart of Franchise Brands’ business-building strategy is helping its franchisees grow their businesses: “if they grow, we grow”.

Franchise Brands employs over 700 people across the Group and comprises four divisions as follows:

- Pirtek, a leading European provider of on-site hydraulic hose replacement services.
- The Waste & Water division comprises Metro Rod, Metro Plumb, Filta, and Willow Pumps,
- Filta International which includes Filta North America and Filta Europe
- The B2C division which incorporates ChipsAway, OvenClean and Barking Mad

**What does it entail?**

This is a hybrid role, with presence required at our IT Head Office based in Milton Keynes.

Working as part of Franchise Brands IT Support team the role will support and implement IT functions across the entire group. Acting as an escalation point for IT issues as well as cloud administration and networking. The role will cover most IT functions in some aspect across the entire group including office across the UK and Europe.

**Key responsibilities and accountabilities**:

- Server and cloud administration
- Group wide support and problem management
- Implementing and testing disaster recovery plans
- Assisting and upskilling more junior members of the team
- Patch and security management
- Network monitoring and administration
- Assisting with IT project work
- Change management
- Ensuring the smooth running of the IT function group wide

**What IT experience are we looking for?**

**Essential**:

- Experience in IT support and implementation of Microsoft products
- Azure/cloud experience
- Infrastructure and networking
- Strong customer service
- Microsoft 365 suite

**Desirable**:

- Microsoft/IT qualifications
- Previous support of international locations
- European spoken languages
- Incident management
- Change management
- Kubernetes
- Cyber security knowledge
- Microsoft Intune and Defender

**What do you get?**
- 25 days annual leave - plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Additional Paid Leave / Special Leave
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform - Sodexo

**Job Types**: Full-time, Permanent

**Salary**: £35,000.00-£40,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- IT support & Infrastructure: 5 years (required)
- Azure: 3 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: In person

Reference ID: MJ1503A



  • Milton Keynes, Buckinghamshire, United Kingdom Franchise Brands plc Full time

    Support & Infrastructure Specialist Franchise Brands Location – Milton Keynes Full time permanent Salary £35-40K DOE + benefits Hybrid We are looking for an experienced Support & Infrastructure Specialist for our business, Franchise Brands. Franchise Brands is an international, multi-brand franchisor focused on building market-leading businesses...


  • Milton Keynes, Buckinghamshire, United Kingdom Franchise Brands plc Full time

    Support & Infrastructure Specialist Franchise Brands Location – Milton Keynes Full time permanent Salary £35-40K DOE + benefits Hybrid We are looking for an experienced Support & Infrastructure Specialist for our business, Franchise Brands. Franchise Brands is an international, multi-brand franchisor focused on building market-leading...


  • Milton Keynes, United Kingdom Network Rail Full time

    Job Introduction This opportunity sits in Supply Chain Operations (SCO), a division of Route Services that procures safe, sustainable, products and services that are in turn used to improve and enhance the rail infrastructure across Britain. SCO aims to deliver excellent value and service to our customers, helping the rail industry to work together to...


  • Milton Keynes, United Kingdom Hays Specialist Recruitment Limited Full time

    4-Month Contract (with view to extend) - Outside IR35 - Milton Keynes - Hybrid Working **Your new role** The Infrastructure Architect (Cloud Architect) role is responsible for the design of IT infrastructure to support the project requirements of our client, ensuring it is fit for purpose today and in the future. The IT infrastructure includes all the...


  • Milton Keynes, United Kingdom Nexus Jobs Limited Full time

    Job Description Senior IT Infrastructure Support Analyst - Milton KeynesOur Client is looking to recruit a Senior IT Infrastructure Support specialist with at least 5 to 7 years experience having come up the ranks from 1 st level support through to 3 rd level support including project work.Must be an all-rounder in terms of technology and completely...


  • Milton Keynes, Milton Keynes, United Kingdom Nexus Jobs Limited Full time

    Job Description Senior IT Infrastructure Support Analyst Milton KeynesOur Client is looking to recruit a Senior IT Infrastructure Support specialist with at least 5 to 7 years experience having come up the ranks from 1 st level support through to 3 rd level support including project work.Must be an all-rounder in terms of technology and completely hands-on...


  • Milton Keynes, Milton Keynes, United Kingdom Nexus Jobs Limited Full time

    Job Description Senior IT Infrastructure Support Analyst Milton KeynesOur Client is looking to recruit a Senior IT Infrastructure Support specialist with at least 5 to 7 years experience having come up the ranks from 1 st level support through to 3 rd level support including project work.Must be an all-rounder in terms of technology and completely hands-on...


  • Milton Keynes, United Kingdom Strictly Education Full time

    **Technical Support Specialist** - Salary: £25,000 - £30,000 FTE (£21,408 - £25,690) - Hours: Full time, term time only - Contract: Permanent - Location: Surrey This is an exciting role to provide high quality on-site technical support to a secondary school in Surrey. We are looking for someone with experience of supporting technology within an...


  • Milton Keynes, United Kingdom Strictly Education Full time

    **Technical Support Specialist** - Salary: £25,000 - £30,000 FTE (£21,408 - £25,690) - Hours: Full time, term time only - Contract: Permanent - Location: Surrey This is an exciting role to provide high quality on-site technical support to a secondary school in Surrey. We are looking for someone with experience of supporting technology within an...


  • Milton Keynes, United Kingdom Nexus Jobs Limited Full time

    Job Description Infrastructure Network Support AnalystWe are looking for an experienced Network and Infrastructure Support Analyst with at least 5 to 7 years solid hands-on expertise.Must be able to technically as well as manage all the day to day tasks as part of the hands-on aspects of this role.The following are some of the skills required: Strong...


  • Milton Keynes, Milton Keynes, United Kingdom Nexus Jobs Limited Full time

    Job Description Infrastructure Network Support AnalystWe are looking for an experienced Network and Infrastructure Support Analyst with at least 5 to 7 years solid hands-on expertise.Must be able to technically as well as manage all the day to day tasks as part of the hands-on aspects of this role.The following are some of the skills required: Strong...


  • Milton Keynes, United Kingdom Adecco Full time

    Adecco are proud to be recruiting for a **Forensic Technical Specialist (Forensic Video and CCTV)**on behalf of the Forensic Collision Investigation Network. **Salary**:£43,254-£46,437 p/a **Location**: Remote working - with the requirement to travel throughout the UK when necessary. **Hours**:Monday-Friday, office hours (37 hours p/week, flexible start...

  • Technical Specialist

    1 month ago


    Milton Keynes, United Kingdom Adecco UK Full time

    Adecco are proud to be recruiting for a **Forensic Technical Specialist (Forensic Video and CCTV) **on behalf of the Forensic Collision Investigation Network. **Salary**:£43,254-£46,437 p/a **Location**: Remote working - with the requirement to travel throughout the UK when necessary. **Hours**:Monday-Friday, office hours (37 hours p/week, flexible...


  • Milton Keynes, United Kingdom Ingram Micro. Full time

    Description Service Desk Support Specialist Do you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive business success? Do you want to accelerate your career to the next level? Ingram Micro Cloud, a business unit of Ingram Micro, powers the...


  • Milton Keynes, Milton Keynes, United Kingdom Ingram Micro. Full time

    Service Desk Support SpecialistDo you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive business success? Do you want to accelerate your career to the next level?Ingram Micro Cloud, a business unit of Ingram Micro, powers the world's largest...


  • Milton Keynes, Milton Keynes, United Kingdom Ingram Micro. Full time

    Service Desk Support SpecialistDo you crave the creativity and freedom of a startup but the stability of a large, established company? Are you seeking the autonomy to take risks, make decisions and drive business success? Do you want to accelerate your career to the next level?Ingram Micro Cloud, a business unit of Ingram Micro, powers the world's largest...


  • Milton Keynes, Buckinghamshire, United Kingdom Nexus Jobs Limited Full time

    Senior IT Infrastructure Support Analyst- Milton Keynes Job Description Senior IT Infrastructure Support Analyst - Milton Keynes Our Client is looking to recruit a Senior IT Infrastructure Support specialist with at least 5 to 7 years experience having come up the ranks from 1 st level support through to 3 rd level support including project work. Must...


  • Milton Keynes, United Kingdom Santander Full time

    Product Specialist | S2 | Infrastructure, Operations & EUT | Milton Keynes/Hybrid Country: United Kingdom **WHAT YOU WILL BE DOING** **This role is offered on a hybrid basis, which can be discussed with the recruitment team during the hiring process.** **Join our community.** We have a fantastic opportunity to join the bank as a Product Specialist. This...

  • Network Specialist

    4 weeks ago


    Milton Keynes, United Kingdom IT Talent Solutions Full time

    Network Specialist required to join to join our team. This role, working in a highly collaborative environment and utilising ONE1T principles, this role will be focused on providing support and guidance to stakeholders on effective networking solutions built on a rigid and secure infrastructure. This will include supporting the connectivity across the...

  • Network Specialist

    1 day ago


    Milton Keynes, United Kingdom IT Talent Solutions Full time

    Network Specialist required to join to join our team. This role, working in a highly collaborative environment and utilising ONE1T principles, this role will be focused on providing support and guidance to stakeholders on effective networking solutions built on a rigid and secure infrastructure. This will include supporting the connectivity across the...