Employee Services Professional

3 weeks ago


Preston, United Kingdom Morson Talent Full time

Employee Services Professional; 6 months; based at Warton; 37 hours a week; £11.33 per hour
An Employee Services Professional with a strong administration background to join our client, BAE Systems, in Warton.
Retirement, Fixed Term Contract Expiry, Work Life Integration, Central Correspondence and Central Filer activities.
Role Responsibilities
- Providing advice on services and offering support with mínimal supervision, following established methods and procedures, but on occasion judgement may need to be exercised.
- Handling requests which relate to Employee Services processes to agreed service level specifications and accuracy measures
- Achievement of individual and team quality performance measures and standards
- Taking ownership and responsibility of requests and queries from initial request to resolution.
- Building and developing effective and collaborative relationships with colleagues and customers
- Ensuring procedures and policies are adhered to, including data protection and confidentiality guidelines
- Supporting continuous improvement projects and implementation of new processes within the Employee Services Team.
Typical Knowledge, Skills and Qualification Requirements
- Customer Service experience
- Strong Administration background
- Knowledge of HR administration is desirable
- Experience of working with customers
- Ability to work at a fast pace, sometimes working under pressure to challenging deadlines whilst maintaining the highest standards of accuracy
- Excellent interpersonal, teamwork and communications skills
- Self-motivated, enthusiastic team player with a positive ‘can do’ attitude
- Strong attention to detail
- Ability to prioritise and organise own workload
- Proven experience of working in an environment with conflicting priorities
- Ability to follow customer policies and procedures.
- Personal credibility and professional confidence
- Ability to build excellent relationships
- Influencing skills
- Intermediate IT skills, in particular MS Word and MS Excel and knowledge of MS Access
- Minimum 4 GCSE’s at Grade C or above including Mathematics and English or equivalent
Morson is acting as an employment business in relation to this vacancy.
Administration filing e-filing GDPR secretarial data entry data input Excel Word Outlook Access MS Office booking system business support database management diary management minute taking document control.



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