Receptionist

4 weeks ago

Cambridge, United Kingdom Collegiate AC Ltd Full time

**About Collegiate**

Collegiate AC is the UK’s leading operator of luxury student accommodation, working closely with their partners to deliver an exceptional student experience in some of the most innovative schemes in leading University towns and cities.

The key to Collegiate’s rapid growth has been their unrelenting focus on delivering excellence in every aspect of their role and working with like-minded partners who share their vision.

**About this role**

**Key Responsibilities**

The key duties for the role are:

- Providing a front of house reception service
- Drive excellent customer service
- Ensuring a warm welcoming environment to students, parents, visitors, partners, and contractors to the properties
- Ensuring required maintenance or housekeeping works within the properties are reported and completed.
- Processing customer bookings
- Ensuring the site is a safe environment to live and work
- Identifying hazards, resolving risks, and responding to alarm activations
- Support the management of the site’s compliance with ANUK National Code of Standards.
- Dealing with issues or incidents and involving the emergency services if required
- Assist with marketing and student housing fayres
- Completing a variety of general administration tasks
- Ensure the communal lounges, lift lobbies, hallways and reception areas are kept clean
- Sharing knowledge and supporting new ideas to improve processes
- Planning and holding student experience events
- Social media
- Conducting tours of the property for prospective residents
- Contribute and support the growth of a first-class community and team
- Ad hoc tasks

With appropriate support and guidance, you'll also be conducting sales conversations, show suite viewings. Another element of the role is that of maintaining positive community relationships with local companies & communities and local authorities.

Please note that due to the nature of the business and this specific role there are a large number of ad-hoc tasks which occur throughout the year - the JD is not exhaustive.

The nature of the role means that you may be required to work outside of your hours (move in weekends, summer etc). Travel may be required.

**Person Profile**

Skills/Ability/Knowledge:

- The ability to communicate with staff and contractors of different levels
- Computer literacy skills to a good level (Microsoft Word, Excel and Outlook).
- The ability to communicate effectively and sensitively with tenants needs.
- Excellent organisational skills and the ability to meet deadlines and targets.
- Experience in hospitality, facilities management or property management desirable
- The ability to use own initiative to make decisions that will assist in the running of the accommodation

**Collegiate standards**
- It is your personal responsibility to work within Collegiate’s policies, procedures and processes at all times. For the purposes of clarity, this includes but is not limited to, items such as our employment policies, health and safety policies, equal opportunities, data protection, compliance and money laundering responsibilities.
- All employees will act in accordance with appropriate professional and legislative regulations and codes of conduct
- The Company expects all employees to maintain good standards of electronic and/or paper filling as required in their role
- You will be expected to carry out all aspects of your role profile and any additional responsibilities as requested from time to time

**Salary**: £21,000.00 per year

**Benefits**:

- Casual dress
- Company events
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Work Location: One location

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