Van Collections Co-ordinator

6 months ago

Morley, United Kingdom Evri Full time

At Evri we understand that searching for your first job, your next job, or that big promotion is a huge milestone. Here at Evri we always think about what it’s like to be in your position when making those big decisions. It takes courage to make change happen in your life, and we’re here to help you with that.

We’re here for the first step, the next step, and the big step.

You’re not just a number to us. You’ve got to know you’ll love working here. It’s as important to us as you ‘being the right fit’. We want to help you _feel_ what it’s like to work at Evri, to see the value you can bring to any of our roles, and how we can help you grow. We’re never one-size-fits-all. Our careers are as unique as you are.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere, and that’s how we approach our talent development. We’re a kind, ambitious and diverse team, always supporting and encouraging each other. Our people are extremely important to our business, without them we wouldn’t be where we are today, striving to do the best for our customers and clients. If you like what you hear, then we’d love you to apply

Reporting to the Van Collection Team Leader and the Van Services Manager the purpose of the role is to ensure that all collection requests are booked using the most cost-effective route to market whilst still providing an excellent service and constantly looking for cost saving.

You will need to use your own initiative and show problem solving skills when coordinating van-based solutions using 3rd party suppliers and our internal van network.

You will utilise your excellent organisational skills to create and implement solutions and report on the efficiency of the service via meaningful KPI’s and SLA’s. You will be the first point of contact for the 3rd party supplier, the depot network and deal with incoming issues via Sales / Customer Services Team.

**You will be accountable for**:

- Reviewing the current route to market and advise of the most cost-effective method
- Provide the costs of the collection to the field and Internal Sales Team via an internal costing tool
- Plan effective routes, communicate and manage 3rd Party Carriers / Depots to arrange new collections plus any additional ad hoc collections
- Communicating with Field and Internal Sales Teams confirming bookings
- Dealing with enquiries / escalations from the wider business
- Checking weekly invoices and challenge any discrepancies
- Ensuring all customers, escalations, claims are logged and up to date
- Working effectively with the depots to ensure that drivers are working towards schedule and meeting targets
- Provide feedback to Internal Sales Teams with any package or collection issues
- Assist Van Collection Team Leader to produce meaningful KPI’s and weekly reporting.

**To be successful in this role you will require the following**
- Able to work on your own initiative and as part of a team
- Excellent organisational skills and able to prioritise your workload to meet deadlines
- Working experience with Microsoft office
- Have a flexible approach and customer focussed attitude.

We encourage flexible working to fit your individual needs, as well as the team’s.

We also offer excellent benefits such as 26 days holiday plus bank holidays, annual bonus if all criteria are met, great pension, a range of retailer discounts from our clients and much more.

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring - and be - their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome.

We’re excited for the future. Let’s deliver it together.

Reference Number: HER979354-3393545

Location: Morley / Hybrid

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