Head of Deployment

7 months ago

Newcastle upon Tyne, United Kingdom Department for Work and Pensions Full time

**Details**:
**Reference number**:

- 357794**Salary**:

- £69,869 - £77,740- £69,869 - £77,740 (National)- A Civil Service Pension with an average employer contribution of 27%**Job grade**:

- Grade 6**Contract type**:

- Permanent**Business area**:

- DWP - Service Excellence - Brigaded Exercises**Type of role**:

- Operational Delivery**Working pattern**:

- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:

- 1Contents

Location

About the job

**Benefits**:
Things you need to know

Location
- Dudley, Hull, Newcastle-upon-Tyne, SheffieldAbout the job

**Job summary**:

- This is an exciting opportunity to join the Deployment and Flexible Resource Team (FRT) within the Deployment and Change Management Directorate (DCMD). As the Grade 6 lead for circa 520 colleagues straddling two areas (Deployment and FRT) the Head of Flexible Resource Team role is a business-critical leadership role that works across Service Excellence and Work and Health Services. Uniquely, it has both a strategic and delivery focus, working with service delivery leaders and business partners. A visible and accessible leadership presence is required.**Job description**:
Deployment Planning Responsibilities
- Developing robust deployment plans, ensuring that new recruitment into DWP is delivered on time to the appropriate business area.
- Developing and implementing plans for redeployment of existing DWP people as demand changes across businesses (including the impact of network changes).
- Working closely with multiple stakeholders, building effective and trusting relationships with those colleagues to ensure plans are delivered.
- Leading the team to ensure efficient use of the resources in the team, and ensuring plans and all team activities are carried out accurately and at pace in line with deadlines.
- Building the planning capability within the team and leading the team in a supportive and inclusive way to build an engaged and capable planning team.
- Leading for service Delivery on the business impacting of future Estate Strategy
- Identifying risks to plans and service delivery, seeking to mitigate risks and escalating where appropriate to forums/stakeholders.

Flexible Resource Team Responsibilities
- Leading a team of approximately 500 colleagues in a complex, fast paced operational environment across Service Centres in Midlands and the North of England, with responsibility for collaboration with our Belfast delivery service. There is an expectation of being a visible leader on site.
- Leading the sites through delivering multiple changing workstreams depending on DWP demand. For example, the sites have delivered Universal Credit, Winter Fuel, Disability Living Allowance - Child, Severe Disability Premium and Pension Credit in the last 6 months. An agile approach is necessary to ensure service delivery standards are met.
- Demonstrating visible leadership through a commitment to people engagement and empowering others to develop. Establishing a culture of continuous improvement through remote line management across multiple sites.
- Co-ordinating and leading conversations with multiple product areas and senior leaders in those work streams at one time. This will include importing of new work streams and landing the new workstream safely.
- Providing inspirational and resourceful leadership to make a strong personal impact and drive delivery against key performance measures timeously and accurately.

**Person specification**:
**Lead Key Criteria**
- A transformational leader to their teams and beyond. Inspiring colleagues through difficult situations, transforming performance and building high performing teams through challenging and changing circumstances.
- Experience of resource and deployment planning with a proven track record of developing robust plans and driving stakeholders to deliver against those plans.

**Other Key Criteria**
- An excellent communicator with the ability to influence and motivate people at all levels. You will be confident delivering written and verbal communications to a very high standard for Senior Leaders, other colleagues and stakeholders, Ministers and TU.
- The ability to translate tasks into action, providing clear direction for the teams you work with, that they can align behind and deliver.
- Excellent analytical and numeracy skills and the need to be accurate even when working at pace.
- Experience of leading and delivering across multidisciplinary teams and forging strong working relationships, being comfortable dealing with stakeholders at all levels.
- You will have the ability to understand and lead change, inspiring and obtaining commitment from colleagues by encouraging discussion, innovation, and ideas in support of long-term organisational vision.
- You will actively promote equality, diversity and inclusion in the workplace, demonstrating the DWP values with support and care for colleagues and creating opportunities for all.
- Excel in proactively

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