Head of Technical

3 weeks ago

London, United Kingdom Charlie Bighams Full time

**Purpose**:
To develop and lead delivery of Bigham’s Technical and Quality strategy from sourcing to consumer, ensuring the highest standards of food safety and quality and ensuring conformance with Food Safety, Legislative and Customer requirements.

**Location**: London or Somerset (minimum 2 days per week at each Kitchen)

**Key Accountabilities**
- Act as a member of the Operations Leadership Team, contributing to the creation and delivery of strategic and operational planning that will deliver growth and improvements in performance
- Provide direction to the wider technical team, creating an environment that empowers and develops individuals, encourages learning and supports career growth
- Be a passionate advocate and exemplar of our Values
- Help build a company culture to be one of the Best Workplaces in the UK

Through effective line management and established QMS and HACCP systems:

- ensure compliance with legislative, customer and internal systems that underpin Brand standards
- drive food safety and quality improvements

Harmonise and bring aligned best practice across both kitchens including QMS, GMP, technical training
- Promote and drive an improvement in food safety culture across the Production Kitchens through an ‘audit ready’ mindset
- Contribute to the gatekeeping and launch process to ensure appropriate actions are taken to maintain and enhance ingredient and finished recipe quality
- Drive complaint reduction with both “lagging” and “leading” indicators across the Kitchens
- Lead the supplier management process to achieve best quality ingredient supply, including a risk balanced supplier audit/visit programme
- Develop strategic and long-term relationships with customers, suppliers and third parties, e.g. EHO, FSA, Sedex

Support the Crisis / incident management process acting as chair of incident response team on all food safety and quality related incidents

**Experience**
- Experience in a senior food safety/ technical role in a multi-site food manufacturing business, ideally in a premium, chilled multi-component environment
- Ability to work and lead cross-functionally, with for example NFD, Technical, Commercial, People teams, Ops, Finance etc Knowledge of produce and/or protein sourcing, processing and relevant food safety controls
- Demonstrable experience of leading and developing teams
- Experience of BRC audit standards and managing relationships with UK retail customers

Managed budgets and understand key drivers of business performance

**Skills and Qualifications**
- Advanced HACCP Level 4
- Project management
- Problem solving skills
- Commercial awareness

**Personal attributes**
- Comfortable challenging the norm and making decisions in a fast-moving context
- Ability to work with and challenge key stakeholders
- Agile and able to adapt to a fast-growing, privately-owned company
- Capable of working in a supporting role
- Self-motivated - able to set and manage priorities
- Methodical, practical
- Can succeed through others
- Team orientated
- We are dedicated to ensuring that our hiring process is fair and unbiased and we are committed to providing reasonable accommodation for applicants with disabilities throughout the recruitment process, upon request._
- Furthermore, we actively support ongoing learning and professional growth for all employees. We provide training and development opportunities to help individuals reach their full potential, regardless of their background or identity._
- By embracing diversity and inclusivity, we aim to build a strong and vibrant team that reflects the diverse communities we serve. We believe that by fostering an inclusive culture, we can create an environment where everyone can thrive, contribute their best work, and achieve personal and professional success._

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