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Supply and Fit Administrator

3 months ago

Blackwood, United Kingdom IG Doors Ltd Full time

**Overview**:
Responsible for coordinating the supply and installation of our products, ensuring smooth and efficient operations from order processing to final installation.

**Key Responsibilities**

**Order Management**:

- Process customer installation requests accurately and efficiently.
- Maintain accurate records of all orders and installations.

**Supply Coordination**:

- Liaise with Production and Despatch to ensure product is complete for installation.
- Resolve any Production supply issues or discrepancies promptly.

**Installation Scheduling**:

- Coordinate with installation teams to schedule fittings.
- Communicate installation schedules to customers and ensure their availability.
- Manage any changes or rescheduling requests efficiently.

**Customer Service**:

- Serve as the primary point of contact for customers regarding order and installation queries.
- Provide exceptional customer service, addressing any concerns or issues promptly.
- Follow up with customers post-installation to ensure satisfaction.

**Administrative Tasks**:

- Prepare and maintain documentation related to orders and installations.
- Generate reports on supply and fit activities for management review.
- Assist in the development and implementation of process improvements.

**Experience/Skills**:

- Proven experience in a similar role.
- Experience with order processing, and scheduling.
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Familiarity with inventory management software is advantageous.
- Detail-oriented with a high level of accuracy.
- Customer-focused with a professional demeanour.
- Ability to work independently and as part of a team.

**Job Types**: Full-time, Permanent

Pay: £23,500.00 per year

**Benefits**:

- Cycle to work scheme
- Employee discount
- Flexitime
- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 01/06/2024
Reference ID: S&FAdmin