Customer Care Agent

3 weeks ago


Glasgow, United Kingdom O.C.S. Full time

**Overall purpose of the role**:
The main purpose of the role is to ensure the safe transfer of Passengers with Restricted Mobility (PRM) through the airport terminal in a timely manner, providing mobility assistance and enabling passengers to enjoy all aspects of the airport experience.

We are looking for a customer focused and friendly individual to join our team of workers and help create a memorable experience for every visitor to the airport.

**Main Duties**:

- Meet and greet arriving/departing/transferring Passengers with Restricted Mobility (PRM)
- Communicate effectively with the passengers and staff
- Assist Passengers with Restricted Mobility (PRM) at drop off/pick up points, airline check-In, airport security and pre-boarding aircraft.
- In a safely manner, assist in the transfer of passengers from aircraft to airport terminal using various equipment
- Comply with all Health & Safety regulations.
- Use company equipment responsibly ensuring all equipment

**To be successful in the role, you will need**:

- Customer Service and Airport Environment experience is desirable but not essential
- Knowledge of Disability Awareness is desirable but not essential as full training is given
- Able to communicate with customers and staff at all levels
- Ability to lift passengers in accordance with manual handling guidelines.

**To meet security requirements, you will need**:

- To provide a detailed reference history - references from last 5 years will be checked by Airport authorities
- Pass a basic Criminal Record Check
- Right to Work in the United Kingdom

**What will you get in return?**
- A pension scheme
- to save for the future - eligibility rules apply
- Access to high street discounts
- Access to low interest loans
- Recognition scheme ‘OCS Stars’- monetary rewards given to top performers
- Training and Development
- apprenticeships, e-learning, English as a Second Language and our award nominated ‘Impact’ Programme
- Long Service Awards
- Cycle to work scheme
- discounted bicycles
- Access to our Employee Assistance Programme
- 24-7 Wellbeing Support

**Why join OCS Group Ltd?**

OCS prides itself as a company with strong family values and we are passionate about hiring people who demonstrate the same.

We take CARE of you; We act SAFELY and responsibly; We are TRUSTWORTHY; We work as EXPERTS. If you share these Values, we want you to be part of our team.

OCS have a well-respected brand and our colleagues are empowered to be the best version of themselves. We offer job stability and are committed to developing our colleagues by offering more than just a job. We are a financially stable business who continues to be privately owned since its inception in 1900.

We reward those who demonstrate our values and since the launch of our OCS Star recognition scheme we have rewarded nearly 1,500 colleagues with monetary vouchers, certificates, and public recognition within the business.

We invest and support the growth of our people and are currently sponsoring over 310 colleagues who are enrolled in a variety of apprenticeship programmes, ranging from Level 3 qualifications in customer service to degree programmes in Leadership. If you want to develop you career, OCS is a great choice.

OCS offers the family feel of smaller organisations although large enough to offer so many opportunities. We recognise your efforts and contribution and show our appreciation through a variety of reward schemes which in turn results in our colleagues staying with OCS. Our business is the family you can choose, and our people stay for the friendships, opportunities, and career fulfilment we offer.


  • Customer care agent

    3 weeks ago


    Glasgow, United Kingdom Randstad Delivery Full time

    Customer Care Agent Location: Glasgow Duration: 3 months Hours/week: 35 hours per week - Rotating shift patterns between 7.30am - 8pm Monday - Friday, 9am - 4pm Saturday and Sunday No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what...

  • Customer care agent

    3 weeks ago


    Glasgow, United Kingdom Randstad Delivery Full time

    Customer Care AgentLocation: GlasgowDuration: 3 monthsHours/week: 35 hours per week - Rotating shift patterns between 7.30am - 8pm Monday - Friday, 9am - 4pm Saturday and Sunday No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what Barclays...


  • Glasgow, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £23,712 pa **Weekly Hours**: 42.5 **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need...

  • Customer care agent

    6 days ago


    Glasgow, United Kingdom Randstad Delivery (GBS) Remote Work Freelance Full time

    Customer Care Agent Location: Glasgow Duration: 3 months Hours/week: 35 hours per week - Rotating shift patterns between 7.30am - 8pm Monday - Friday, 9am - 4pm Saturday and Sunday No previous banking knowledge is needed. You can apply from retail, hospitality, travel or any customer related industry. Your integrity, communication and empathy is what...


  • Glasgow, United Kingdom Northgate Vehicle Hire Full time

    **Salary**: £23,712 pa **Weekly Hours**: 42.5 **As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.** As a **Customer Service Agent**, you expertly bring to life the Northgate experience, managing the needs of customers, colleagues and managers to ensure our vehicles are where we need...


  • Glasgow, United Kingdom Auxillis Full time

    Salary: £26,149 pa + bonus up to £1,307 pa OTE Weekly Hours : 42.5 hours We’re here to keep people moving, that’s what we do. As a Customer Service Agent , you play a key role in taking our award-winning service directly to customers doors - expertly making sure our vehicles are where we need them to be, when we need them to be there. Life...

  • Estate Agent

    1 month ago


    Glasgow, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression We’re looking for a highly motivated **Estate Agent** / **Sales Negotiator **to complement our fantastic residential sales team in **Glasgow **working in our well known **Countrywide **estate agency. **Why join us as an Estate Agent** / **Sales Negotiator?** - Industry leading **training and development**: -...


  • Glasgow, United Kingdom Tradestyle Bathrooms Full time

    We require an experienced customer service agent. You will be working in our Hillington office as part of our team to ensure our customers have the best experience possible when dealing with Tradestyle Bathrooms. Due to continued expansion, you will be dealing with customers throughout the UK helping answer any questions and resolving any issues they may...


  • Glasgow, United Kingdom Tradestyle Bathrooms Full time

    We require an experienced customer service agent. You will be working in our Hillington office as part of our team to ensure our customers have the best experience possible when dealing with Tradestyle Bathrooms. Due to continued expansion, you will be dealing with customers throughout the UK helping answer any questions and solving any issues they may...

  • Call Centre Agent

    5 days ago


    Glasgow, United Kingdom Wescot Full time

    Call Centre Agent Call Centre Agent – Exciting opportunity to join our Glasgow City Centre office. Great location – Just a few minutes’ walk from Glasgow Central Station Salary from £24,624, based on a 40 hr contract plus bonus and benefits If you have customer service experience and are looking for your next opportunity in...

  • Call Centre Agent

    3 days ago


    Glasgow, United Kingdom Wescot Full time

    Call Centre Agent Call Centre Agent – Exciting new opportunity to join a brand new Client Great City Centre location – Just a few minutes’ walk from Glasgow Central Station Salary from £24,624 on a 40 hour contract plus bonus and benefits If you’re currently working within a customer service role and are looking for your next...

  • Estate Agent

    1 month ago


    Glasgow, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression_ We’re looking for a highly motivated **Sales Consultant **to complement our fantastic residential sales team in **Glasgow.** **Why join us as a Sales Consultant?** - Industry leading **training and development**: - Demonstrable **career **ladder - **Supportive **and rewarding environment - Compete for top...

  • Estate Agent

    4 weeks ago


    Glasgow, United Kingdom Connells Group Full time

    Uncapped Commission, Career Progression_ We’re looking for a highly motivated **Sales Consultant **to complement our fantastic residential sales team in **Glasgow**_._ **Why join us as a Sales Consultant?** - Industry leading **training and development**: - Demonstrable **career **ladder - **Supportive **and rewarding environment - Compete for top...

  • Agent

    4 days ago


    Glasgow, United Kingdom Bill Gosling Outsourcing Full time

    Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Interacts with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner....


  • Glasgow, United Kingdom Connells Group Full time

    At **Countrywide Scotland**, part of the Connells Group, we're looking for a highly motivated **Trainee Estate Agent **to go out as a **Canvasser** and conduct **viewings **for our residential sales team in branch in **Glasgow **on a **Zero Hours Contract.** **A quick look at the role** In this role you will be helping potential buyers by carrying out...

  • Field Agent

    1 month ago


    Glasgow, United Kingdom Tay Letting Ltd Full time

    We are delighted to be looking to add to our Glasgow Field Agent team! This role has become available due to company growth and is a great opportunity for someone who enjoys being on the road and customer facing with fantastic attention to detail and can manage their own time. You will be required to work independently after training, visiting properties...

  • Field Agent

    4 weeks ago


    Glasgow, United Kingdom Tay Letting Ltd Full time

    At Tay Letting we are looking for a property Field agent to join our lettings property management team in Glasgow. This is an exciting role for someone who enjoys being on the road and customer facing with fantastic attention to detail and can manage their own time. You will be required to work independently after training, visiting properties to compile...


  • Glasgow, United Kingdom THE CLOUT AGENT LTD Full time

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. **Duties**: - Answer incoming customer inquiries in person - Provide accurate and timely...

  • Trainee Estate Agent

    3 hours ago


    Glasgow, United Kingdom Countrywide Scotland Full time

    Trainee Estate Agent At Countrywide Scotland , part of the Connells Group, we're looking for a highly motivated Trainee Estate Agent to go out as a Canvasser and conduct viewings for our residential sales team in branch in Glasgow on a Zero Hours Contract. A quick look at the role In this role you will be helping potential buyers by...

  • Call Centre Agent

    4 days ago


    Glasgow, United Kingdom Wescot Full time

    **Call Centre Agent - Exciting opportunity to join our Glasgow City Centre office.** **Great location - Just a few minutes’ walk from Glasgow Central Station** **Salary from £24,624, based on a 40 hr contract plus bonus and benefits** If you have customer service experience and are looking for your next opportunity in Glasgow, then we may have just...