Helpdesk Coordinator

Atrium Recruitment presents an exciting opportunity with a well-established M&E Company for a proactive and meticulously organised Service Helpdesk Coordinator. In this role, you will play a vital part in ensuring smooth operations and exceptional service delivery to clients through comprehensive administrative support to the helpdesk service team.

**Responsibilities**:
Administrative Assistance: Aid in coordinating and scheduling helpdesk activities, including task assignments to engineers, appointment scheduling, and service planner management.

Documentation Management: Maintain accurate and current records of helpdesk activities, including job statuses, client details, and technical documentation, ensuring accessibility to maintenance team members.

Client Communication: Engage with clients to gather service requirements, prioritize attendance urgency, provide updates on request statuses, and ensure overall client satisfaction with our services.

Quality Assurance: Assist in regular reviews of helpdesk processes and procedures to identify areas for enhancement. Implement solutions to optimize service delivery efficiency and effectiveness.

Team Collaboration:
Collaborate with maintenance department colleagues to ensure seamless coordination and communication. Share insights and best practices to foster a culture of continuous improvement.

**Requirements**:

- Previous experience in helpdesk support or similar administrative roles.
- Strong organisational skills with the ability to multitask effectively.
- Excellent written and verbal communication skills.
- Basic understanding of technical concepts and terminology is advantageous.
- Ability to work autonomously and collaboratively in a fast-paced environment.
- Attention to detail and a dedication to delivering top-notch client service.
- Ability to remain calm under pressure and act in a composed manner.

**Benefits**:

- Competitive salary
- Private medical insurance
- Entry into the company pension scheme
- 24 days annual leave plus bank holidays
- Opportunities for professional development and career advancement

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£30,000.00 per year

**Benefits**:

- Company pension
- On-site parking

Schedule:

- 8 hour shift
- Monday to Friday

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: HDC/CB/25/03/24