Helpdesk Co-ordinator

Atrium Recruitment presents an exciting opportunity with a well-established M&E Company for a proactive and meticulously organised Service Helpdesk Coordinator. In this role, you will play a vital part in ensuring smooth operations and exceptional service delivery to clients through comprehensive administrative support to the helpdesk service team.

Responsibilities:

Helpdesk Support: Serve as the primary point of contact for all helpdesk inquiries, proficiently handling phone calls, emails, and job creation on the CAFM system. Deliver prompt and professional responses to client queries and issues.

Administrative Assistance: Aid in coordinating and scheduling helpdesk activities, including task assignments to engineers, appointment scheduling, and service planner management.

Documentation Management: Maintain accurate and current records of helpdesk activities, including job statuses, client details, and technical documentation, ensuring accessibility to maintenance team members.

Client Communication: Engage with clients to gather service requirements, prioritize attendance urgency, provide updates on request statuses, and ensure overall client satisfaction with our services.

Quality Assurance: Assist in regular reviews of helpdesk processes and procedures to identify areas for enhancement. Implement solutions to optimize service delivery efficiency and effectiveness.

Team Collaboration:

Collaborate with maintenance department colleagues to ensure seamless coordination and communication. Share insights and best practices to foster a culture of continuous improvement.

Requirements:

• Previous experience in helpdesk support or similar administrative roles.

• Strong organisational skills with the ability to multitask effectively.

• Excellent written and verbal communication skills.

• Proficiency in helpdesk software and Microsoft Office applications.

• Basic understanding of technical concepts and terminology is advantageous.

• Ability to work autonomously and collaboratively in a fast-paced environment.

• Attention to detail and a dedication to delivering top-notch client service.

• Ability to remain calm under pressure and act in a composed manner.

Benefits:

• Competitive salary

• Private medical insurance

• Entry into the company pension scheme

• 24 days annual leave plus bank holidays

• Opportunities for professional development and career advancement